All about answering services, customer care & more

Can you handle the holiday call volume?

Ah! It’s finally the holiday season. You’ve been waiting for months for this well-deserved break, and now it’s finally here. Healthcare workers are usually eager to have some days off, relax, and make the most out of your time with...

November 26, 2018

Medical Call Center

Is the 24 7 Call Center, Good for Business?

Technology has changed the way many businesses operate, providing new opportunities to connect with and serve customers that weren’t available even twenty years ago. The vast majority of businesses now operate at least some kind of online arm, for example....

September 19, 2018

Customer Service

How Your Staff Affects Your Bottom Line

A company’s staff is responsible for running major day to day parts of its operations. Having qualified, motivated, and appropriately placed employees in your business is what usually makes or breaks it. This is especially true for employees that are...

August 26, 2018

Customer Service

Why Customer Service Cannot Be Neglected

No matter what your line of work is, it most likely has a customer service element attached. This is increasingly crucial for medical practices where your client base generally contact you in time of need. However, it doesn’t matter whether...

August 8, 2018

What businesses need to know about telephone etiquette

Customer Service

What businesses need to know about telephone etiquette

In the digital age, customers demand that information be available at the click of a button. Businesses know this, and try their best to cater to the needs of on-the-go consumers and clients who don’t have the time to sit...

July 19, 2018

Is Your Medical Practice Staff Friendly Enough?

Customer Service

Is Your Medical Practice Staff Friendly Enough?

Phone calls going unanswered, long wait times, unclear instructions on filling out paperwork, and a nasty attitude are things most of us have experienced at least once during a visit to the doctor’s office. Let’s admit it: These are things...

June 14, 2018

Why Medical Practices Outsource Their Calls

Medical Answering Service

Why Medical Practices Outsource Their Calls

You naturally want to maintain control over every aspect of your medical practice, but modern business owners should at least take the time to consider how qualified third-party services could contribute to a more streamlined and productive office environment. Before...

May 23, 2018

answering services

Can You Justify the Cost of Answering Services for Medical Practices

The answer to this question is a resounding yes, but that’s not enough of an answer for responsible businesses owners. Before you can commit to partnering with an answering service, you’ll need to understand the many benefits associated with hiring...

May 13, 2018

Medical Business Process Outsourcing

How to Limit Problems When Scaling Your Health Practice

As your health practice grows, you might find your resources feeling stretched. The amount of time, money, and labor you have at your disposal can begin to feel limited and overworked. Despite these growing pains, you still need to find...

March 20, 2018

5 Little Known Facts About Medical Answering Services

Phoenix Medical Answering Service

5 Little Known Facts About Medical Answering Services

Outsourcing your calls to high-quality medical answering services are an effective method for maximizing the contact you have with your patients at a relatively low cost. As a result, this flexible service can make your medical practice more efficient and...

March 11, 2018

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