blog
The overwhelmed doctors office, and how outsourcing can help
Anyone who works in a medical office is familiar with the intense hustle and bustle of everyday activities. Regardless of specialty – from family medicine to dermatology – running a medical office entails taking care of many obligations, which can...
The pitfalls of poor call management
Have you ever tried calling a business only to find yourself listening to endless ringing? Most people feel put off and discouraged when this happens and eventually stop trying to reach said business. We all know this feeling, which is...
High quality customer service = higher customer retention rate
The healthcare industry is in many ways both similar and different from other types of businesses. Healthcare-related businesses are different from others because they encounter patients in vulnerable moments, and aim to restore health and wellbeing. The very nature of...
Improving Your Customer Retention by Utilizing an Answering Service
Most businesses value customers as their biggest asset, especially existing ones. This is because not only is it expensive to find new customers, the existing ones are one of the best sources of word of mouth marketing for the company....
Quality customer service and its benefits
Have you ever wondered what sets great businesses apart from just regular or good businesses? Many business owners have great ideas, but it’s the execution that can make a business grow and truly become a success. Customer service is a...
Handling overflow call volume by using an answering service
Whether you’re starting out at a small medical practice, or have to run a large hospital, it’s a fact that customer service is a very important part of any healthcare business. Patients can require your services at any time; if...
Emergency answering service
Natural disasters are unpredictable and can affect anyone. That includes businesses, and in turn, an emergency can affect your immediate ability to recover financially from a disaster. And while it’s true that you can’t prepare for everything, there are certain...
Outsourcing answering services for small businesses
Running a small business and trying to boost your bottom line means that you have to be smart when using your resources. If you want to create a successful small business, you’ll have to take every advantage to make sure...
