Do you receive calls around the clock, but don’t have sufficient phone support when your office closes for the day? Don’t send your patients to voicemail, and never miss an important call again! At Cosmopolitan, our agents provide an award winning after hours answering service overnight, on the weekends and on holidays. We operate a 24 7 Call Center with bilingual operators, ready and waiting to take your calls outside of business hours.
Set specific call instructions and we will follow them to the letter. Our team of local agents are trained to decipher between urgent and non-urgent calls. Outsourcing to an after hours call center is a good affordable solution as some health plans like Mercy Care make it a requirement that providers cannot use an automated system to answer calls. A call center that runs 24 hours a day, 7 days a week is ideal for medical professionals seeking to provide round the clock care for their patients.
- We meet Medicare’s recommended call center guidelines.
- Our team accurately follows all call guidelines and messaging protocols for each physician.
If you need a 24 7 Call Center, let us give you piece of mind. Your patients will be handled professionally and with care no matter what time of the day or night they call.
Safeguards to Avoid Interruptions
Our back-up power system ensures that we can provide you and your patients with uninterrupted service 24/7/365. Therefore, we maintain battery backup power, as well as an on-site diesel generator.
Knowledgeable Team Members
Our communications specialists complete extensive training in medical terminology, hospital procedures and insurance/HMO verification.
We understand the importance of being a HIPAA compliant vendor for our clients. All of our Team Members receive HIPAA training during orientation, along with regular follow-up training.
Benefits of an After-Hours Answering Service:
An after-hours answering service offers several benefits for your practice, including:
- Improved Patient Satisfaction: When Patients call outside of regular operating hours, they want to know that their call has been received and that someone will get back to them. An after-hours answering service can provide patients with the reassurance that their call has been received, reducing their frustration and increasing their satisfaction with your practice.
- Increased Lead Capture: By having a professional answering service available after hours, you can capture leads and potential patients who might have called outside of your regular practice hours. This can help you increase your revenue and grow your practice.
- Reduced Workload: Managing a 24/7 patient service can be overwhelming for small businesses. An after-hours answering service can take some of the workload off of your staff and help them focus on other important business tasks.
- Cost-Effective Solution: Hiring an after-hours answering service is a cost-effective solution that can save you money in the long run. Instead of hiring additional staff to manage after-hours calls, you can outsource this task to an answering service that specializes in this area.
Why Your Business Needs an After-Hours Answering Service:
If you’re still on the fence about whether or not your practice needs an after-hours answering service, consider the following:
- Your Patients Expect It: In today’s 24/7 world, patients expect practices to be available around the clock. By providing an after-hours answering service, you’re meeting their expectations and showing that you value their time and business.
- It Sets You Apart from Competitors: Not all practices offer after-hours support. By providing an after-hours answering service, you’re setting yourself apart from competitors and showing that you’re dedicated to providing excellent service.
- It Helps You Grow Your Business: By capturing leads and potential patients after hours, you can increase your revenue and grow your practice. An after-hours answering service can help you do just that.
Frequently Asked Questions about 24/7 Answering Services:
Q: Can an after-hours answering service handle complex inquiries?
A: While an after-hours answering service is not designed to handle complex inquiries, they can provide callers with basic information about your practice and take messages for more complex inquiries.
Q: What if I only need an after-hours answering service on a temporary basis?
A: Many after-hours answering services offer flexible plans that can be customized to your practice needs. You can choose to use the service on a temporary or permanent basis.
Q: How much does an after-hours answering service cost?
A: The cost of an after-hours answering service can vary depending on the provider and the level of service you require. However, many providers offer cost-effective plans that can fit within your budget.
Q: Can an after-hours answering service be customized to fit my practice needs?
A: Yes. After-hours answering services can be customized to fit your practice needs. You can choose the level of service you require, including call routing, message taking, and basic patient service.
An after-hours answering service is an essential tool for any medical practice that wants to improve patient satisfaction, capture leads, and reduce workload. By outsourcing your after-hours customer service needs to a medical answering service, you can focus on other important areas of your medical practice and grow your revenue. If you’re looking for a cost-effective solution to manage your after-hours patient service needs, consider an after-hours answering service. Your patients will thank you for it.
WE'RE THERE WHEN YOU NEED US
Our professionally trained staff will always be ready to promptly serve your patients, 24 hours a day, 365 days a year. Thus, our state of the art call centers have implemented disaster recovery solutions, ensuring that we’re there when you need us. Fill out the form below and one of our representatives will reach out to you with more information or call us at the number below.