Medical Call Center Archives

Cosmopolitan Medical Looks at Importance of ICE

You may have heard of a new campaign sweeping across The United States right now, known as ‘ICE’. Standing for ‘In Case of Emergency’, the ICE Campaign has been spurred to a new level of national awareness by emergency first...

May 13, 2023

Medical Call Center

Streamlining Patient Care with a Medical Call Center

The Benefits of Outsourcing Your Medical Calls In today’s fast-paced healthcare environment, providing efficient and effective patient care is essential. One way to streamline patient care is by using a medical call center. A medical call center can provide a...

March 27, 2023

Medical Call Center

4 Ways to Boost your Patient Retention

As a medical practice, it’s important to be able to maintain a high level of satisfaction among your patients to ensure they are happy with their care and stay with you. When you work in the healthcare business, you need...

October 16, 2020

Medical Call Center

Why Call Centers Upgrade Your Practices’ Image

When you work in healthcare, your reputation means everything. It takes years of training and hard work to build your professional image, but unfortunately, simple mistakes can have a negative impact that can be difficult to shake off. It can...

September 11, 2020

Medical Call Center

3 Reasons to outsource medical practice calls

There is no denying that the healthcare industry has been revolutionized thanks to modern technologies. From innovative treatments, to new ways to provide medical education, and many life-saving devices, modern medicine has greatly improved our quality of life and even...

October 17, 2019

Medical Call Center

Is the 24 7 Call Center, Good for Business?

Technology has changed the way many businesses operate, providing new opportunities to connect with and serve customers that weren’t available even twenty years ago. The vast majority of businesses now operate at least some kind of online arm, for example....

September 19, 2018

HIPAA Compliance Medical Answering Service Medical Call Center

TigerText integrates with Startel’s cloud contact center software

TigerText and Startel Partner to Provide an Integrated Solution for Answering Service Providers TigerText integrates with Startel’s cloud contact center software; Answering service providers save time and money, while their customers see jump in staff communication and efficiency. ...

November 19, 2013

Guest Blog Medical Call Center

New HIPAA / HITECH Regulations Have a Significant Impact Text Messaging and Email

Over the last couple of years, we have seen explosive popularity and utilization of text messaging among our providers – and for good reason. Text messaging has a number of advantages over the antediluvian alternative: pagers. However, text messaging popularity,...

August 2, 2013

Customer Service Medical Call Center

Return on Expectations

Last month we introduced a term of measuring success called ROE, return on expectations. It is common practice for businesses to seek qualified ROI (return on investment) information when buying a product or service. Cosmopolitan often provides diligent calculations of...

April 2, 2013

Customer Service Medical Answering Service Medical Call Center

Engage with Every Contact

The first factor of creating a WOW experience at Cosmopolitan Medical Communications is to properly engage every contact through careful listening and qualification of their specific and unique needs. Excelling in engagement is critical when it comes to supporting our large...

March 28, 2013

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Category: Medical Call Center