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Category Archives: Customer Service

8 magical phrases that can help keep your customers happy

When you work in customer service, it can be difficult to keep all your Read more …

Posted on November 22, 2019 by John Black in Customer Service , Comments: 0

High quality customer service = higher customer retention rate

The healthcare industry is in many ways both similar and different from other types Read more …

Posted on June 22, 2019 by John Black in Customer Service , Comments: 0

Quality customer service and its benefits

Have you ever wondered what sets great businesses apart from just regular or good Read more …

Posted on April 15, 2019 by John Black in Customer Service , Comments: 0

Why are doctors’ office receptionists often unfriendly?

If you Google “why are medical receptionists…”, the first search suggestion that comes up Read more …

Posted on December 25, 2018 by John Black in Customer Service , Comments: 0

How Your Staff Affects Your Bottom Line

A company’s staff is responsible for running major day to day parts of its Read more …

Posted on August 26, 2018 by John Black in Customer Service , Comments: 0

Why Customer Service Cannot Be Neglected

No matter what your line of work is, it most likely has a customer Read more …

Posted on August 8, 2018 by John Black in Customer Service , Comments: 0

What businesses need to know about telephone etiquette

In the digital age, customers demand that information be available at the click of Read more …

Posted on July 19, 2018 by John Black in Customer Service , Comments: 0

Is Your Medical Practice Staff Friendly Enough?

Phone calls going unanswered, long wait times, unclear instructions on filling out paperwork, and Read more …

Posted on June 14, 2018 by John Black in Customer Service , Comments: 0

Disadvantages of Overbooking Patients

Overbooking is something that happens in a variety of industries. Just think of how Read more …

Posted on November 18, 2017 by John Black in Customer Service, Medical Answering Service tagged disadvantages of overbooking , Comments: 0

Scheduled Appointments: Why Doctors Should Follow up with Patients

Should doctors follow up with their patients? Short answer: yes. The longer answer has Read more …

Posted on November 11, 2017 by John Black in Customer Service, Medical Answering Service tagged follow up with patients , Comments: 0
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