High quality customer service = higher customer retention rate
The healthcare industry is in many ways both similar and different from other types Read more …
Quality customer service and its benefits
Have you ever wondered what sets great businesses apart from just regular or good Read more …
Why are doctors’ office receptionists often unfriendly?
If you Google “why are medical receptionists…”, the first search suggestion that comes up Read more …
How Your Staff Affects Your Bottom Line
A company’s staff is responsible for running major day to day parts of its Read more …
Why Customer Service Cannot Be Neglected
No matter what your line of work is, it most likely has a customer Read more …
What businesses need to know about telephone etiquette
In the digital age, customers demand that information be available at the click of Read more …
Is Your Medical Practice Staff Friendly Enough?
Phone calls going unanswered, long wait times, unclear instructions on filling out paperwork, and Read more …
Disadvantages of Overbooking Patients
Overbooking is something that happens in a variety of industries. Just think of how Read more …
Scheduled Appointments: Why Doctors Should Follow up with Patients
Should doctors follow up with their patients? Short answer: yes. The longer answer has Read more …
Return on Expectations
Last month we introduced a term of measuring success called ROE, return on expectations. Read more …