Customer Service Archives

5 Ways to improve the patient experience

Everyday, healthcare providers around the country strive to provide the best possible patient experience. In this competitive day and age, it’s vital to keep your patients satisfied with your services to prevent them from leaving your care and seeking a...

September 19, 2021

8 magical phrases that can help keep your customers happy

Customer Service

8 magical phrases that can help keep your customers happy

When you work in customer service, it can be difficult to keep all your customers happy and satisfied. Regardless of which type of business you are running, customers expect you to be able to answer their questions and solve any...

November 22, 2019

Customer Service

High quality customer service = higher customer retention rate

The healthcare industry is in many ways both similar and different from other types of businesses. Healthcare-related businesses are different from others because they encounter patients in vulnerable moments, and aim to restore health and wellbeing. The very nature of...

June 22, 2019

Customer Service

Quality customer service and its benefits

Have you ever wondered what sets great businesses apart from just regular or good businesses? Many business owners have great ideas, but it’s the execution that can make a business grow and truly become a success. Customer service is a...

April 15, 2019

Why are doctors’ office receptionists often unfriendly?

Customer Service

Why are doctors’ office receptionists often unfriendly?

If you Google “why are medical receptionists…”, the first search suggestion that comes up is “so rude”. All around the world, doctors’ office staff have a reputation for being unfriendly, uncaring, and ill-humoured. But if you’re running a medical practice...

December 25, 2018

Customer Service

How Your Staff Affects Your Bottom Line

A company’s staff is responsible for running major day to day parts of its operations. Having qualified, motivated, and appropriately placed employees in your business is what usually makes or breaks it. This is especially true for employees that are...

August 26, 2018

Customer Service

Why Customer Service Cannot Be Neglected

No matter what your line of work is, it most likely has a customer service element attached. This is increasingly crucial for medical practices where your client base generally contact you in time of need. However, it doesn’t matter whether...

August 8, 2018

What businesses need to know about telephone etiquette

Customer Service

What businesses need to know about telephone etiquette

In the digital age, customers demand that information be available at the click of a button. Businesses know this, and try their best to cater to the needs of on-the-go consumers and clients who don’t have the time to sit...

July 19, 2018

Is Your Medical Practice Staff Friendly Enough?

Customer Service

Is Your Medical Practice Staff Friendly Enough?

Phone calls going unanswered, long wait times, unclear instructions on filling out paperwork, and a nasty attitude are things most of us have experienced at least once during a visit to the doctor’s office. Let’s admit it: These are things...

June 14, 2018

Customer Service Medical Answering Service

Disadvantages of Overbooking Patients

Overbooking is something that happens in a variety of industries. Just think of how many times you’ve been waiting to board a flight and attendants come out to ask if anyone would like to give up their seat in exchange...

November 18, 2017

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Category: Customer Service