Medical Answering Service Archives

Why long ring times hurt your medical practice

Just like any other type of business, it’s very important for medical practices to devote time, attention, and resources to their customer service. Phone calls are a crucial part of customer service, and although they may seem like a simple...

March 17, 2022

Medical Answering Service

The pitfalls of using non HIPAA compliant answering services

HIPAA, which is short for the Health Insurance Portability and Accountability Act of 1996 (HIPAA), is a set of regulations that was put in place to protect patient information, among other objectives. HIPAA compliance is one of the main compliance...

January 31, 2022

Medical Answering Service

Why health insurance companies can benefit from professional answering services

When someone is looking for a new insurance company to keep them safe and covered in case of emergencies, they want a provider that is going to be accessible and easy to reach. More importantly, medical insurance providers need to...

January 22, 2022

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Boost patient retention by using an answering service

Once upon a time, there were only a few physicians in each community and patients would seek assistance from the same local physician throughout their entire lives, unless they had a condition that required very specialized care. However, there are...

August 17, 2021

Medical Answering Service

5 Reasons why your practice needs live answering services

For healthcare providers of any type, it’s vital to be able to ensure that patients receive the highest standard of care that you can possibly provide. However, healthcare quality goes beyond medical procedures and prescribing medications. There are many other...

July 15, 2021

Medical Answering Service

How an answering service can enhance your business reputation

When you work in healthcare, your reputation means everything. What your patients say about their experience being treated by you — whether it’s good or bad — can certainly have a significant impact on your ability to attract new patients...

April 20, 2020

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4 Ways to Avoid the Dreaded No-shows

When you try to think of all the factors that could decrease your medical practice’s effectivity and profits, you probably imagine many rare and complicated issues. You may imagine supplies that don’t arrive on time or poor-quality equipments that must...

January 21, 2020

Why Medical Practices Outsource Their Calls

Medical Answering Service

Why Medical Practices Outsource Their Calls

You naturally want to maintain control over every aspect of your medical practice, but modern business owners should at least take the time to consider how qualified third-party services could contribute to a more streamlined and productive office environment. Before...

May 23, 2018

Do Your Patients Really Want Round the Clock Phone Answering?

Medical Answering Service

Do Your Patients Really Want Round the Clock Phone Answering?

No business can be expected to be responsible for calls on a 24/7 basis without help. When it comes to the medical industry, each call coming through is urgent, and practices simply can’t afford the risk of improper call management....

January 14, 2018

Medical Answering Service

Treating Patients Like Consumers in the Mobile Connected World

As a healthcare provider running your own practice, you know how helpful technology can be in the day-to-day. You’ve probably also noticed how it can be distracting and misleading when it comes to your patient base. With resources like WebMD...

December 22, 2017

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Category: Medical Answering Service