Let Your Patients Know You Care
It’s no secret that modern technologies have greatly impacted how we conduct ourselves and our work. These changes can be easily spotted in the medical field, where the use of new strategies such as telemedicine, digital records, and artificial intelligence...
Cheap Medical Answering Services – Any Catch?
Hiring a good call center may sound like a relatively simple task, but it can be a bit more complicated than you think. There are many different factors that separate good and bad call centers, and unfortunately, a low-quality medical...
Why long ring times hurt your medical practice
Just like any other type of business, it’s very important for medical practices to devote time, attention, and resources to their customer service. Phone calls are a crucial part of customer service, and although they may seem like a simple...
The pitfalls of using non HIPAA compliant answering services
HIPAA, which is short for the Health Insurance Portability and Accountability Act of 1996 (HIPAA), is a set of regulations that was put in place to protect patient information, among other objectives. HIPAA compliance is one of the main compliance...
Why health insurance companies can benefit from professional answering services
When someone is looking for a new insurance company to keep them safe and covered in case of emergencies, they want a provider that is going to be accessible and easy to reach. More importantly, medical insurance providers need to...
Boost patient retention by using an answering service
Once upon a time, there were only a few physicians in each community and patients would seek assistance from the same local physician throughout their entire lives, unless they had a condition that required very specialized care. However, there are...
5 Reasons why your practice needs live answering services
For healthcare providers of any type, it’s vital to be able to ensure that patients receive the highest standard of care that you can possibly provide. However, healthcare quality goes beyond medical procedures and prescribing medications. There are many other...
How an answering service can enhance your business reputation
When you work in healthcare, your reputation means everything. What your patients say about their experience being treated by you — whether it’s good or bad — can certainly have a significant impact on your ability to attract new patients...
4 Ways to Avoid the Dreaded No-shows
When you try to think of all the factors that could decrease your medical practice’s effectivity and profits, you probably imagine many rare and complicated issues. You may imagine supplies that don’t arrive on time or poor-quality equipments that must...