Everyone has heard this message at one point or another when engaging with a company on the phone. Call recording not only ensures quality control, but it also can aid in collecting customer information for database purposes. However, the healthcare industry has to be increasingly careful with the type of information recorded, how the information obtained is handled, and what is done with the information after it has been recorded. Cosmopolitan Medical Communications takes into account all HIPAA regulations and requirements when providing call recording services to our healthcare clients.
Recording calls is also effective in assisting medical practices and other healthcare organizations in the case of lawsuits or other discrepancies. Our clients may request voice clips of callers in order to determine what was said on a call. These recordings often help release our clients from any liability. We maintain call records for seven years, which is generally longer than our clients maintain call records, and is another service that helps protect our clients.
Cosmopolitan Medical Communications is aware how important it is to ensure the privacy of patients when dealing with companies in the healthcare industry. We assure that we meet every HIPAA compliancy when dealing with patients and their information so that they can be at ease knowing that their information will not be shared with others and is not available to anyone that has access to company call records.
