Cosmopolitan Medical Communications has identified 10 factors that collectively help us to deliver the WOW! experience. Our dedicated Team Members go through extensive training to insure every factor is delivered with the highest quality standards on every engagement.
- Engage with Every Contact
- Match Pace and Tone
- Be Knowledgeable and Confident
- Personalize Every Contact
- Use Manners – May I, Please, Thank You
- Repeat and Spell for Accuracy
- Explain Why
- Maintain Call Control
- Demonstrate Voice Quality
- Show Positive and Friendly Attitude
Practice and commitment helps us stay focused on exceeding expectations with every contact.