All about answering services, customer care & more

Let Your Patients Know You Care

It’s no secret that modern technologies have greatly impacted how we conduct ourselves and our work. These changes can be easily spotted in the medical field, where the use of new strategies such as telemedicine, digital records, and artificial intelligence...

August 24, 2022

Medical Answering Service

Cheap Medical Answering Services – Any Catch?

Hiring a good call center may sound like a relatively simple task, but it can be a bit more complicated than you think. There are many different factors that separate good and bad call centers, and unfortunately, a low-quality medical...

August 13, 2022

Medical Scheduling

Becoming More Efficient: What Every Medical Practice Needs to Succeed

Create an effective scheduling system Few things are more frustrating than having to wait for patients who don’t show up, or arrive late. But on the other hand, patients also often get upset when their medical appointments are delayed through...

July 16, 2022

Uncategorized

Answering your clients: Why speed matters

It’s normal for businesses to strive to do their best for their customers. If you’re running a small or medium business, you may be focusing most of your resources on the quality of the products and services you offer. Doing...

June 9, 2022

Uncategorized

The High Cost of cheap medical call centers

May 10, 2022

Medical Answering Service

Why long ring times hurt your medical practice

Just like any other type of business, it’s very important for medical practices to devote time, attention, and resources to their customer service. Phone calls are a crucial part of customer service, and although they may seem like a simple...

March 17, 2022

HIPAA Compliance

Medical answering service businesses and HIPAA compliance

HIPAA, or the Health Insurance Portability and Accountability Act of 1996 (HIPAA), was created to protect patients’ private and sensitive medical information. HIPAA doesn’t just apply to doctors — on the contrary, anyone who handles patient information must follow these...

February 28, 2022

answering services

Phoenix based answering services for bilingual support

Over the last few decades, the percentage of bilingual population in the United States has steadily increased — and Phoenix is not an exception. Statistics show that Phoenix is the 8th most bilingual city in the entire country, and approximately...

February 19, 2022

Medical Answering Service

The pitfalls of using non HIPAA compliant answering services

HIPAA, which is short for the Health Insurance Portability and Accountability Act of 1996 (HIPAA), is a set of regulations that was put in place to protect patient information, among other objectives. HIPAA compliance is one of the main compliance...

January 31, 2022

answering services HIPAA Compliance

Why medical insurance carriers need a compliant answering service

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a law that was passed to help protect patients’ sensitive medical information from being divulged without their knowledge or consent. Among other reasons, this law was put in place...

January 29, 2022

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