Handling overflow call volume for the festive season
The holidays provide a wonderful opportunity to get some rest, catch up with your loved ones, and engage in traditions that bring you closer to them. But when you work in healthcare, you also know that the festive season tends...
Reduce overflow call volume during busy seasons
We all know how it feels: we want to communicate with someone and try to call them, but the phone just keeps ringing, and ringing, and ringing, and… You get our point. But we also know that certain seasons are...
5 Ways a call center can help your overflow call volume
Even if you don’t recognize the term, you probably already know what overflow call volume means: that dreadful sound of uninterrupted phone ringing when no one is able to take the call. Overflow call volume can affect any type of...
Handling overflow call volume during COVID-19
In all likelihood, 2020 will be remembered as the year when we had to figure out new ways to do… pretty much everything. From virtual classes to working from home and quarantining, the COVID-19 pandemic has affected practically every aspect...
3 Ways for Medical Practices to Handle Overflow Call Volume
Ringing phones are usually a normal part of the daily routine at most medical practices. Patients often call to schedule appointments, cancel other appointments, ask questions about procedures or costs, or simply make general inquiries. Providers, on the other hand,...
Handling overflow call volume by using an answering service
Whether you’re starting out at a small medical practice, or have to run a large hospital, it’s a fact that customer service is a very important part of any healthcare business. Patients can require your services at any time; if...