Category: overflow

The holidays provide a wonderful opportunity to get some rest, catch up with your loved ones, and engage in traditions that bring you closer to them. But when you work in healthcare, you also know that the festive season tends...

We all know how it feels: we want to communicate with someone and try to call them, but the phone just keeps ringing, and ringing, and ringing, and… You get our point.  But we also know that certain seasons are...

Even if you don’t recognize the term, you probably already know what overflow call volume means: that dreadful sound of uninterrupted phone ringing when no one is able to take the call. Overflow call volume can affect any type of...

In all likelihood, 2020 will be remembered as the year when we had to figure out new ways to do… pretty much everything. From virtual classes to working from home and quarantining, the COVID-19 pandemic has affected practically every aspect...

Ringing phones are usually a normal part of the daily routine at most medical practices. Patients often call to schedule appointments, cancel other appointments, ask questions about procedures or costs, or simply make general inquiries. Providers, on the other hand,...

Depending on the type of medical practice you’re running, and how many employees you have, there may be times when it seems impossible to pick up each and every phone call. There are different reasons that can lead to an...