All about answering services, customer care & more

Minimizing Costly No-Show and Late Appointments

Don’t you hate it when friends or colleagues cancel an important meeting or lunch? It’s even worse when they don’t even show up because it signals a disregard for our time. This scenario plays out regularly in the medical industry...

November 4, 2011

Articles in Spanish Bilingual Answering Service

Lista de Recuperación de Desastres – Lo Que Debe Tener Para Cada Practica Medica

Por Michelle Weiss Con todo lo que está pasando en el Medio Oeste, no podemos recalcar lo suficiente lo importante que es para que su negocio tener un plan de Recuperación de Desastres. ¡Por ejemplo, el que el hospital en...

November 2, 2011

Cosmopolitan Medical as a Company

Communicating with Patients About Appointment Times

It is nothing new- we all run late sometimes, and we all forget an appointment once in a while. But too many late appointments or no-shows may wreak havoc on productivity and revenue, something that does not occur to many...

October 31, 2011

Cosmopolitan Medical as a Company Medical Answering Service

Halloween Safety

Halloween is just around the corner, can you believe it? Social gatherings with large groups, creative costumes, and an endless supply of sweet treats are the highlight of this holiday, so safety precautions are important! Courtesy of CDC Family Health...

October 27, 2011

Cosmopolitan Medical as a Company Customer Service

Filling Up on Ice Cream!

Today was a very exciting day for celebrations at Cosmo! A lot of people were still full from the Nacho Bar yesterday, but it didn’t deter them from moving full steam ahead once we had the Ice Cream Bar set...

October 5, 2011

Articles in Spanish Bilingual Answering Service

Externalización de procesos Médicos Empresariales: ¿Qué es?

La definición técnica de externalización de procesos médicos empresariales es “un subconjunto de externalización que implica la contratación de las operaciones del día-a-día y las responsabilidades de las funciones específicas del consultorio médico (o procesos) a un proveedor de servicios...

October 4, 2011

Cosmopolitan Medical as a Company Customer Service

Nacho Bar at Cosmo!

Today was the first day of National Customer Service Week. Since we serve as either the primary or afterhours Customer Service center for the majority of our clients, this is a special week for our team at the call center. ...

October 3, 2011

Cosmopolitan Medical as a Company Customer Service

Cosmopolitan Celebrates Customer Service Appreciation Week!

Oct. 3 through the Oct. 7 is Customer Service Appreciation Week and we have a lot of great perks in store for our incredibly hard-working team. We received an overwhelming response to “shorts days” this summer, raising over $3,800 for Susan G Komen Foundation for Breast...

October 3, 2011

Articles in Spanish Bilingual Answering Service

¡Él Trabajó No Se Detiene Porque La Líneas Telefónicas Están Abajo!

¡Tornados, Huracanes y Terremotos. . .! La madre naturaleza puede ser muy temperamental, errática, e impredecible. Los clientes no van a esperar en términos de pedidos de productos o servicios, de modo que, ¿qué vas a hacer si las líneas...

September 30, 2011

Cosmopolitan Medical as a Company testimonials

We Asked Catherine Why She Loves Cosmopolitan…

Catherine S., one of our scheduling Team Members, has worked for Cosmopolitan Medical for a little over two years now. Catherine always has a bright and charming personality, and always brings a positive attitude with her to work! Catherine started...

September 28, 2011

1 2 … 17 18 19 … 24 25

blog