All about answering services, customer care & more

Cosmopolitan Wants to Help You Quit

“Quitting smoking is easy. I’ve done it a thousand times.” – Mark Twain. November is “Lung Cancer Awareness Month,” and what better way to help you quit then to inform you of the dangers of smoking! Have you or someone...

November 21, 2011

Cosmopolitan Medical as a Company Medical Answering Service Medical Call Center Virtual Reception

Roles of the Front Desk – How Cosmopolitan Assists

Imagine yourself in the front desk of your doctors’ office. The phone lines are ringing off the hook, you have piles of paperwork needing to be filled out and filed, and there is a long list of appointment reminders needing...

November 18, 2011

Articles in Spanish Bilingual Answering Service

Todo Comienza con una Llamada Telefónica

Por: Michelle Weiss ¿Qué dice su servicio telefónico acerca de su práctica? La relación de médico/paciente siempre comienza con una llamada telefónica. Cuando un posible paciente recibe una referencia a su oficina, o lo encuentra en una búsqueda por medio...

November 7, 2011

Cosmopolitan Medical as a Company Customer Service Medical Answering Service

Minimizing Costly No-Show and Late Appointments

Don’t you hate it when friends or colleagues cancel an important meeting or lunch? It’s even worse when they don’t even show up because it signals a disregard for our time. This scenario plays out regularly in the medical industry...

November 4, 2011

Articles in Spanish Bilingual Answering Service

Lista de Recuperación de Desastres – Lo Que Debe Tener Para Cada Practica Medica

Por Michelle Weiss Con todo lo que está pasando en el Medio Oeste, no podemos recalcar lo suficiente lo importante que es para que su negocio tener un plan de Recuperación de Desastres. ¡Por ejemplo, el que el hospital en...

November 2, 2011

Cosmopolitan Medical as a Company

Communicating with Patients About Appointment Times

It is nothing new- we all run late sometimes, and we all forget an appointment once in a while. But too many late appointments or no-shows may wreak havoc on productivity and revenue, something that does not occur to many...

October 31, 2011

Cosmopolitan Medical as a Company Medical Answering Service

Halloween Safety

Halloween is just around the corner, can you believe it? Social gatherings with large groups, creative costumes, and an endless supply of sweet treats are the highlight of this holiday, so safety precautions are important! Courtesy of CDC Family Health...

October 27, 2011

Cosmopolitan Medical as a Company Customer Service

Filling Up on Ice Cream!

Today was a very exciting day for celebrations at Cosmo! A lot of people were still full from the Nacho Bar yesterday, but it didn’t deter them from moving full steam ahead once we had the Ice Cream Bar set...

October 5, 2011

Articles in Spanish Bilingual Answering Service

Externalización de procesos Médicos Empresariales: ¿Qué es?

La definición técnica de externalización de procesos médicos empresariales es “un subconjunto de externalización que implica la contratación de las operaciones del día-a-día y las responsabilidades de las funciones específicas del consultorio médico (o procesos) a un proveedor de servicios...

October 4, 2011

Cosmopolitan Medical as a Company Customer Service

Nacho Bar at Cosmo!

Today was the first day of National Customer Service Week. Since we serve as either the primary or afterhours Customer Service center for the majority of our clients, this is a special week for our team at the call center. ...

October 3, 2011

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