All about answering services, customer care & more

The pitfalls of poor call management

Have you ever tried calling a business only to find yourself listening to endless ringing? Most people feel put off and discouraged when this happens and eventually stop trying to reach said business. We all know this feeling, which is...

June 27, 2019

Customer Service

High quality customer service = higher customer retention rate

The healthcare industry is in many ways both similar and different from other types of businesses. Healthcare-related businesses are different from others because they encounter patients in vulnerable moments, and aim to restore health and wellbeing. The very nature of...

June 22, 2019

answering services

Improving Your Customer Retention by Utilizing an Answering Service

Most businesses value customers as their biggest asset, especially existing ones. This is because not only is it expensive to find new customers, the existing ones are one of the best sources of word of mouth marketing for the company....

May 26, 2019

Customer Service

Quality customer service and its benefits

Have you ever wondered what sets great businesses apart from just regular or good businesses? Many business owners have great ideas, but it’s the execution that can make a business grow and truly become a success. Customer service is a...

April 15, 2019

overflow

Handling overflow call volume by using an answering service

Whether you’re starting out at a small medical practice, or have to run a large hospital, it’s a fact that customer service is a very important part of any healthcare business. Patients can require your services at any time; if...

March 19, 2019

Medical Disaster Recovery

Emergency answering service

Natural disasters are unpredictable and can affect anyone. That includes businesses, and in turn, an emergency can affect your immediate ability to recover financially from a disaster. And while it’s true that you can’t prepare for everything, there are certain...

February 15, 2019

Outsourcing answering services for small businesses

Call Center Small Business

Outsourcing answering services for small businesses

Running a small business and trying to boost your bottom line means that you have to be smart when using your resources. If you want to create a successful small business, you’ll have to take every advantage to make sure...

January 22, 2019

Why are doctors’ office receptionists often unfriendly?

Customer Service

Why are doctors’ office receptionists often unfriendly?

December 25, 2018

Bilingual Answering Service

Bilingual Answering Services – Luxury or Necessity

As the population in the United States grows and diversifies, knowing more than one language has become more beneficial than ever. The healthcare industry, specifically, heavily relies on the ability to create effective communication, which can become challenging if we...

December 20, 2018

custom answering service

Can you handle the holiday call volume?

Ah! It’s finally the holiday season. You’ve been waiting for months for this well-deserved break, and now it’s finally here. Healthcare workers are usually eager to have some days off, relax, and make the most out of your time with...

November 26, 2018

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