All about answering services, customer care & more

Emergency answering service

Natural disasters are unpredictable and can affect anyone. That includes businesses, and in turn, an emergency can affect your immediate ability to recover financially from a disaster. And while it’s true that you can’t prepare for everything, there are certain...

February 15, 2019

Outsourcing answering services for small businesses

Call Center Small Business

Outsourcing answering services for small businesses

Running a small business and trying to boost your bottom line means that you have to be smart when using your resources. If you want to create a successful small business, you’ll have to take every advantage to make sure...

January 22, 2019

Why are doctors’ office receptionists often unfriendly?

Customer Service

Why are doctors’ office receptionists often unfriendly?

December 25, 2018

Bilingual Answering Service

Bilingual Answering Services – Luxury or Necessity

As the population in the United States grows and diversifies, knowing more than one language has become more beneficial than ever. The healthcare industry, specifically, heavily relies on the ability to create effective communication, which can become challenging if we...

December 20, 2018

custom answering service

Can you handle the holiday call volume?

Ah! It’s finally the holiday season. You’ve been waiting for months for this well-deserved break, and now it’s finally here. Healthcare workers are usually eager to have some days off, relax, and make the most out of your time with...

November 26, 2018

Medical Call Center

Is the 24 7 Call Center, Good for Business?

Technology has changed the way many businesses operate, providing new opportunities to connect with and serve customers that weren’t available even twenty years ago. The vast majority of businesses now operate at least some kind of online arm, for example....

September 19, 2018

Customer Service

How Your Staff Affects Your Bottom Line

A company’s staff is responsible for running major day to day parts of its operations. Having qualified, motivated, and appropriately placed employees in your business is what usually makes or breaks it. This is especially true for employees that are...

August 26, 2018

Customer Service

Why Customer Service Cannot Be Neglected

No matter what your line of work is, it most likely has a customer service element attached. This is increasingly crucial for medical practices where your client base generally contact you in time of need. However, it doesn’t matter whether...

August 8, 2018

What businesses need to know about telephone etiquette

Customer Service

What businesses need to know about telephone etiquette

In the digital age, customers demand that information be available at the click of a button. Businesses know this, and try their best to cater to the needs of on-the-go consumers and clients who don’t have the time to sit...

July 19, 2018

Is Your Medical Practice Staff Friendly Enough?

Customer Service

Is Your Medical Practice Staff Friendly Enough?

Phone calls going unanswered, long wait times, unclear instructions on filling out paperwork, and a nasty attitude are things most of us have experienced at least once during a visit to the doctor’s office. Let’s admit it: These are things...

June 14, 2018

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