blog
Bilingual Answering Services – Luxury or Necessity
As the population in the United States grows and diversifies, knowing more than one language has become more beneficial than ever. The healthcare industry, specifically, heavily relies on the ability to create effective communication, which can become challenging if we...
Can you handle the holiday call volume?
Ah! It’s finally the holiday season. You’ve been waiting for months for this well-deserved break, and now it’s finally here. Healthcare workers are usually eager to have some days off, relax, and make the most out of your time with...
Is the 24 7 Call Center, Good for Business?
Technology has changed the way many businesses operate, providing new opportunities to connect with and serve customers that weren’t available even twenty years ago. The vast majority of businesses now operate at least some kind of online arm, for example....
How Your Staff Affects Your Bottom Line
A company’s staff is responsible for running major day to day parts of its operations. Having qualified, motivated, and appropriately placed employees in your business is what usually makes or breaks it. This is especially true for employees that are...
Why Customer Service Cannot Be Neglected
No matter what your line of work is, it most likely has a customer service element attached. This is increasingly crucial for medical practices where your client base generally contact you in time of need. However, it doesn’t matter whether...
What businesses need to know about telephone etiquette
In the digital age, customers demand that information be available at the click of a button. Businesses know this, and try their best to cater to the needs of on-the-go consumers and clients who don’t have the time to sit...
Is Your Medical Practice Staff Friendly Enough?
Phone calls going unanswered, long wait times, unclear instructions on filling out paperwork, and a nasty attitude are things most of us have experienced at least once during a visit to the doctor’s office. Let’s admit it: These are things...
Why Medical Practices Outsource Their Calls
You naturally want to maintain control over every aspect of your medical practice, but modern business owners should at least take the time to consider how qualified third-party services could contribute to a more streamlined and productive office environment. Before...
Can You Justify the Cost of Answering Services for Medical Practices
The answer to this question is a resounding yes, but that’s not enough of an answer for responsible businesses owners. Before you can commit to partnering with an answering service, you’ll need to understand the many benefits associated with hiring...