All about answering services, customer care & more

Reduce overflow call volume during busy seasons

We all know how it feels: we want to communicate with someone and try to call them, but the phone just keeps ringing, and ringing, and ringing, and… You get our point. But we also know that certain seasons are...

September 19, 2021

Customer Service

5 Ways to improve the patient experience

Everyday, healthcare providers around the country strive to provide the best possible patient experience. In this competitive day and age, it’s vital to keep your patients satisfied with your services to prevent them from leaving your care and seeking a...

September 19, 2021

Medical Answering Service Uncategorized

Boost patient retention by using an answering service

Once upon a time, there were only a few physicians in each community and patients would seek assistance from the same local physician throughout their entire lives, unless they had a condition that required very specialized care. However, there are...

August 17, 2021

Medical Answering Service

5 Reasons why your practice needs live answering services

For healthcare providers of any type, it’s vital to be able to ensure that patients receive the highest standard of care that you can possibly provide. However, healthcare quality goes beyond medical procedures and prescribing medications. There are many other...

July 15, 2021

Bilingual Answering Service

The advantages of bilingual operators in 2021 for medical practices

There are many different concerns that are involved in the running of any healthcare institution, and one of them has been growing in importance over the past few decades: how to provide attention for non-English speaking or bilingual patients in...

June 28, 2021

Medical Business Process Outsourcing

3 Profitable benefits of outsourcing calls

If you work in the medical industry, you know that any phone call must be considered urgent until proven otherwise, regardless of what time of the day it is. However, any organization can struggle with taking 100 percent of incoming...

May 16, 2021

Phoenix Medical Answering Service

Is there a need for round the clock phone answering?

Up until recently, the idea of a remote call center may have seemed like a futuristic endeavor that was out of reach for most medical organizations. But thanks to the advent of virtual answering service, any business or medical practice...

May 13, 2021

overflow

5 Ways a call center can help your overflow call volume

Even if you don’t recognize the term, you probably already know what overflow call volume means: that dreadful sound of uninterrupted phone ringing when no one is able to take the call. Overflow call volume can affect any type of...

April 11, 2021

custom answering service

Deciding factors in hiring an answering service

When you’re a healthcare provider, your utmost priority is to keep your patients healthy, safe, and satisfied. And while your medical skills may be unmatched, your patients’ satisfaction relies on many different factors – the daily functioning of your medical...

March 24, 2021

Uncategorized

The need for HIPAA compliance in US medical practices

The Health Insurance Portability and Accountability Act of 1996, more commonly known by its acronym HIPAA, is a federal law that was created with the aim of protecting sensitive medical information and ensuring patient confidentiality, among other things. This law...

February 22, 2021

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