All about answering services, customer care & more

The High Cost of cheap medical call centers

Hiring a good call center may sound like a relatively simple task, but it can be a bit more complicated than you think. There are many different factors that separate good and bad call centers, and unfortunately, a low-quality service...

May 10, 2022

Medical Answering Service

Why long ring times hurt your medical practice

Just like any other type of business, it’s very important for medical practices to devote time, attention, and resources to their customer service. Phone calls are a crucial part of customer service, and although they may seem like a simple...

March 17, 2022

HIPAA Compliance

Medical answering service businesses and HIPAA compliance

HIPAA, or the Health Insurance Portability and Accountability Act of 1996 (HIPAA), was created to protect patients’ private and sensitive medical information. HIPAA doesn’t just apply to doctors — on the contrary, anyone who handles patient information must follow these...

February 28, 2022

answering services

Phoenix based answering services for bilingual support

Over the last few decades, the percentage of bilingual population in the United States has steadily increased — and Phoenix is not an exception. Statistics show that Phoenix is the 8th most bilingual city in the entire country, and approximately...

February 19, 2022

Medical Answering Service

The pitfalls of using non HIPAA compliant answering services

HIPAA, which is short for the Health Insurance Portability and Accountability Act of 1996 (HIPAA), is a set of regulations that was put in place to protect patient information, among other objectives. HIPAA compliance is one of the main compliance...

January 31, 2022

answering services HIPAA Compliance

Why medical insurance carriers need a compliant answering service

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a law that was passed to help protect patients’ sensitive medical information from being divulged without their knowledge or consent. Among other reasons, this law was put in place...

January 29, 2022

Medical Answering Service

Why health insurance companies can benefit from professional answering services

When someone is looking for a new insurance company to keep them safe and covered in case of emergencies, they want a provider that is going to be accessible and easy to reach. More importantly, medical insurance providers need to...

January 22, 2022

overflow

Handling overflow call volume for the festive season

The holidays provide a wonderful opportunity to get some rest, catch up with your loved ones, and engage in traditions that bring you closer to them. But when you work in healthcare, you also know that the festive season tends...

December 10, 2021

Call Center Small Business

Three reasons why 24 hour call centers are a must for your practice in 2022

Taking phone calls can seem like a small and simple task, but anyone who has had to face the endless ringing of phones at a medical practice knows that this couldn’t be further from the truth. Making sure that you...

November 22, 2021

overflow

Reduce overflow call volume during busy seasons

We all know how it feels: we want to communicate with someone and try to call them, but the phone just keeps ringing, and ringing, and ringing, and… You get our point. But we also know that certain seasons are...

September 19, 2021

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