We are so proud to announce that Cosmopolitan Medical Communications has been honored now 5 years in a row with the exclusive ATSI 2011 Award of Excellence. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Cosmopolitan Medical Communications was presented with the award at ATSI’s 2011 Annual Convention held at the Grand Hyatt, San Antonio, TX.
Independent judges are contracted by ATSI to evaluate message services over a six month period. The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients.
“ATSI prides itself in agent training through many mediums. The AWARD OF EXCELLENCE is one of the most rewarding. This “secret caller” program is an intense program extending throughout the year with test calls being made to registered participants and handled by random agents’, says ATSI President Michael Fultz. ‘If a company qualifies for the AWARD OF EXCELLENCE they have set the bar for quality in the Telephone Answering Service Industry.”
Now a five-time winner Cosmopolitan Medical Communications earned the Gold Award for five consecutive years. ATSI extends its congratulations to the staff of Cosmopolitan Medical Communications on their proven quality service to their customers.
