Customer Service Archives - Page 2 of 3

Scheduled Appointments: Why Doctors Should Follow up with Patients

Scheduled Appointments: Why Doctors Should Follow up with Patients

Should doctors follow up with their patients? Short answer: yes. The longer answer has to do with finding ways to provide the best possible care to patients. Follow-up calls are an essential part of any healthcare practice and often have...

November 11, 2017

Customer Service Medical Call Center

Return on Expectations

Last month we introduced a term of measuring success called ROE, return on expectations. It is common practice for businesses to seek qualified ROI (return on investment) information when buying a product or service. Cosmopolitan often provides diligent calculations of...

April 2, 2013

Customer Service Medical Answering Service Medical Call Center

Engage with Every Contact

The first factor of creating a WOW experience at Cosmopolitan Medical Communications is to properly engage every contact through careful listening and qualification of their specific and unique needs. Excelling in engagement is critical when it comes to supporting our large...

March 28, 2013

Cosmopolitan Medical as a Company Customer Service HIPAA Compliance Medical Answering Service Medical Call Center

Best Aspects of Medical Contact Centers

In order to make sure patients are receiving the best care and are able to get in contact with the necessary parties, their medical call center needs to be efficient and organized. Medical facilities utilize call centers because they handle the large amount...

March 21, 2013

Cosmopolitan Medical as a Company Customer Service Medical Answering Service Medical Business Process Outsourcing Medical Call Center

How We Deliver WOW!

Cosmopolitan Medical Communications has identified 10 factors that collectively help us to deliver the WOW! experience. Our dedicated Team Members go through extensive training to insure every factor is delivered with the highest quality standards on every engagement. Engage with Every...

March 18, 2013

Customer Service Phoenix Medical Answering Service

Good Training Pays Off

Before making an investment in training, it is important to understand the goal and strategy behind the training. Are you looking to increase productivity, improve employee retention, or increase patient satisfaction? Perhaps you are looking for improvements in all three...

March 12, 2013

Customer Service Medical Answering Service Medical Call Center

Help Patients Maintain Resolutions

Did you catch our recent blog post, “Setting Realistic Goals”? Once you’ve made your resolution, now comes the difficult part – maintaining it. If you’ve prepared yourself for reaching your goal both mentally and physically, then it can be an...

February 9, 2012

Cosmopolitan Medical as a Company Customer Service

Preparing for the Worst

If you think you are in a disaster-free area, you are wrong. Disasters come in all shapes and sizes and can happen at any time, so it’s your job to prepare yourself and your staff for the unthinkable. Whether the...

January 25, 2012

Cosmopolitan Medical as a Company Customer Service Medical Answering Service

Minimizing Costly No-Show and Late Appointments

Don’t you hate it when friends or colleagues cancel an important meeting or lunch? It’s even worse when they don’t even show up because it signals a disregard for our time. This scenario plays out regularly in the medical industry...

November 4, 2011

Cosmopolitan Medical as a Company Customer Service

Filling Up on Ice Cream!

Today was a very exciting day for celebrations at Cosmo! A lot of people were still full from the Nacho Bar yesterday, but it didn’t deter them from moving full steam ahead once we had the Ice Cream Bar set...

October 5, 2011

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Category: Customer Service