All about answering services, customer care & more

Supplementing a Medical Receptionist with Virtual Reception

When patients call your office, they are hoping to be greeted with a live receptionist rather than an answering machine. It is impersonal and cold to have your medical calls answered with a voicemail or an automated messaging system, and...

July 13, 2010

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HIPAA Compliance and the Home-Based Agent

Last month we discussed the importance of choosing a Medical Answering Service that is HIPAA compliant to protect your customers, as well as your medical practice. This month we’d like to expand on the importance of not only selecting an...

July 6, 2010

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Happy Anniversary Cosmopolitan Medical Communications!

July 1, 2010 will mark Cosmopolitan Medical’s 34th anniversary and we are celebrating with expansion and looking toward the future with new technologies while preserving the values that Cosmopolitan was established upon. Cosmopolitan Medical was founded on July 1st, 1976...

July 1, 2010

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The Importance of a HIPAA Compliant Medical Answering Service

As you are probably already aware, in February 2010, several amendments to the HIPAA Privacy and Security Rules within the HITECH Act created new requirements and restrictions to healthcare organizations and their business associates. Failing to comply with these requirements...

June 29, 2010

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Service Spotlight: Virtual Reception

In continuing our monthly service spotlights, this month we will focus on the benefits of Virtual Reception for medical practices and healthcare organizations. Virtual Reception: The Breakdown In short, Virtual Reception is a service that allows doctor offices and other...

June 22, 2010

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Employee Spotlight: Joanna Luna

We are very excited to introduce a new monthly segment to our blog spotlighting some of our exceptional team members. Cosmopolitan Medical Inc feels that our team member’s hard work and dedication is what makes us an industry leader, so...

June 17, 2010

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Four Years Running: ATSI Award of Excellence Winner

In May 2010, Cosmopolitan Medical Communications was thrilled to be ranked NUMBER ONE INTERNATIONALLY for the 2010 ATSI Award of Excellence. We achieved the top score among all participating answering services / call centers around the globe. This is our...

June 15, 2010

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Service Spotlight: Lab Results

Every month we like to highlight a different unique service offered by Cosmopolitan Medical Communications. These services are something unique when compared to traditional answering service offerings. They are designed to help you make the most of your time, and...

June 8, 2010

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Our Business Is Your Business

When your patients reach our live answering service operators, they never know that they are speaking to someone off-site; to them, the transition is seamless: they call your office, we answer, and your message is relayed with precision accuracy. Of...

June 1, 2010

Automated Appointment Reminders

How Answering Services Take Care of Patients

Employing the help of an answering service can help you save valuable time and money around the office. There’s also a huge benefit to your patients. We are committed to answering every call promptly and professionally as it comes in;...

May 25, 2010

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