All about answering services, customer care & more

How a Quality Answering Service Keeps Customers Calling Back

Put yourself in your customers’ shoes. What made them make a beeline to call your business in the first place? The answer is they want your assistance. Now. Probably even yesterday, but you have no control over that. They could have called...

March 27, 2017

The Ultimate Answering Service for Doctors and What You Need to Know Before Choosing One

answering services

The Ultimate Answering Service for Doctors and What You Need to Know Before Choosing One

For so many of us caught up in today’s crazy pace, decent sleep is getting increasingly harder to come by. This has always been a dire dilemma for medical doctors — and more than a little dangerous. Wouldn’t you give...

March 19, 2017

Why your medical practice needs a 24/7 answering service

answering services

TigerText integrates with Startel’s cloud contact center software

TigerText and Startel Partner to Provide an Integrated Solution for Answering Service Providers TigerText integrates with Startel’s cloud contact center software; Answering service providers save time and money, while their customers see jump in staff communication and efficiency. ...

November 19, 2013

Guest Blog Medical Call Center

New HIPAA / HITECH Regulations Have a Significant Impact Text Messaging and Email

Over the last couple of years, we have seen explosive popularity and utilization of text messaging among our providers – and for good reason. Text messaging has a number of advantages over the antediluvian alternative: pagers. However, text messaging popularity,...

August 2, 2013

Customer Service Medical Call Center

Return on Expectations

Last month we introduced a term of measuring success called ROE, return on expectations. It is common practice for businesses to seek qualified ROI (return on investment) information when buying a product or service. Cosmopolitan often provides diligent calculations of...

April 2, 2013

Customer Service Medical Answering Service Medical Call Center

Engage with Every Contact

The first factor of creating a WOW experience at Cosmopolitan Medical Communications is to properly engage every contact through careful listening and qualification of their specific and unique needs. Excelling in engagement is critical when it comes to supporting our large...

March 28, 2013

Cosmopolitan Medical as a Company Customer Service HIPAA Compliance Medical Answering Service Medical Call Center

Best Aspects of Medical Contact Centers

In order to make sure patients are receiving the best care and are able to get in contact with the necessary parties, their medical call center needs to be efficient and organized. Medical facilities utilize call centers because they handle the large amount...

March 21, 2013

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