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TigerText integrates with Startel’s cloud contact center software
TigerText and Startel Partner to Provide an Integrated Solution for Answering Service Providers TigerText integrates with Startel’s cloud contact center software; Answering service providers save time and money, while their customers see jump in staff communication and efficiency. ...
New HIPAA / HITECH Regulations Have a Significant Impact Text Messaging and Email
Over the last couple of years, we have seen explosive popularity and utilization of text messaging among our providers – and for good reason. Text messaging has a number of advantages over the antediluvian alternative: pagers. However, text messaging popularity,...
Return on Expectations
Last month we introduced a term of measuring success called ROE, return on expectations. It is common practice for businesses to seek qualified ROI (return on investment) information when buying a product or service. Cosmopolitan often provides diligent calculations of...
Engage with Every Contact
The first factor of creating a WOW experience at Cosmopolitan Medical Communications is to properly engage every contact through careful listening and qualification of their specific and unique needs. Excelling in engagement is critical when it comes to supporting our large...
Best Aspects of Medical Contact Centers
In order to make sure patients are receiving the best care and are able to get in contact with the necessary parties, their medical call center needs to be efficient and organized. Medical facilities utilize call centers because they handle the large amount...
How We Deliver WOW!
Cosmopolitan Medical Communications has identified 10 factors that collectively help us to deliver the WOW! experience. Our dedicated Team Members go through extensive training to insure every factor is delivered with the highest quality standards on every engagement. Engage with Every...
Good Training Pays Off
Before making an investment in training, it is important to understand the goal and strategy behind the training. Are you looking to increase productivity, improve employee retention, or increase patient satisfaction? Perhaps you are looking for improvements in all three...
Live Answering Services: Handling Complex Protocols
For more than 35 years, Cosmopolitan Medical Communications has been exclusively serving the healthcare community with live answer calls. Handling Complex Medical Office Protocols We know the protocols for every practice, physician and group are different. The expertise required to...