All about answering services, customer care & more

3 Reasons to outsource medical practice calls

There is no denying that the healthcare industry has been revolutionized thanks to modern technologies. From innovative treatments, to new ways to provide medical education, and many life-saving devices, modern medicine has greatly improved our quality of life and even...

October 17, 2019

answering services

Why Answering services give your patients a good first impression

Most of us know that we shouldn’t judge a book by its cover; however, first impressions are still very important. This is particularly true for business owners! With so many different options available, you can’t underestimate the importance that a...

September 24, 2019

Automated Appointment Reminders

The cost of no-shows: Why using appointment reminders can help mitigate the damage

August 19, 2019

Business Process Outsourcing

The overwhelmed doctors office, and how outsourcing can help

Anyone who works in a medical office is familiar with the intense hustle and bustle of everyday activities. Regardless of specialty – from family medicine to dermatology – running a medical office entails taking care of many obligations, which can...

July 21, 2019

Call Center Small Business

The pitfalls of poor call management

Have you ever tried calling a business only to find yourself listening to endless ringing? Most people feel put off and discouraged when this happens and eventually stop trying to reach said business. We all know this feeling, which is...

June 27, 2019

Customer Service

High quality customer service = higher customer retention rate

The healthcare industry is in many ways both similar and different from other types of businesses. Healthcare-related businesses are different from others because they encounter patients in vulnerable moments, and aim to restore health and wellbeing. The very nature of...

June 22, 2019

answering services

Improving Your Customer Retention by Utilizing an Answering Service

Most businesses value customers as their biggest asset, especially existing ones. This is because not only is it expensive to find new customers, the existing ones are one of the best sources of word of mouth marketing for the company....

May 26, 2019

Customer Service

Quality customer service and its benefits

Have you ever wondered what sets great businesses apart from just regular or good businesses? Many business owners have great ideas, but it’s the execution that can make a business grow and truly become a success. Customer service is a...

April 15, 2019

overflow

Handling overflow call volume by using an answering service

Whether you’re starting out at a small medical practice, or have to run a large hospital, it’s a fact that customer service is a very important part of any healthcare business. Patients can require your services at any time; if...

March 19, 2019

Medical Disaster Recovery

Emergency answering service

Natural disasters are unpredictable and can affect anyone. That includes businesses, and in turn, an emergency can affect your immediate ability to recover financially from a disaster. And while it’s true that you can’t prepare for everything, there are certain...

February 15, 2019

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