It’s inevitable; the cold and flu season comes around every year without fail. Everywhere you turn; someone is coughing, sneezing and sharing those germs with everyone around them. It’s no wonder that when a patient calls their doctor’s office the phone line is busy, the wait times are long or they have to leave a voicemail, and wait until someone can finally return their phone call so the patient can see the doctor for some relief. Your staff is probably starting to feel the burn out of so many phone calls coming into the office. Cosmopolitan Medical’s virtual receptionist services are available to provide the reprieve your practice needs for both patients and staff.
Besides after hour phone calls, Cosmopolitan Medical can also field office hour phone calls to help with the overflow calls that come in during your busiest times of day. We can answer patient questions about practice information, set up appointments, page nurses for call-backs and provide any other receptionist services you might need. We are available 24-7 as your back up support as your medical virtual receptionist, keeping your patients happy and healthy and your office staff stress-free.
Part of our medical virtual receptionist services also provides automated appointment reminders to ensure your schedule keeps running smoothly through these busy winter months. Cosmopolitan Medical can help reduce no-shows and will also take cancellation notices so that another patient can jump into that appointment as needed. If you are not already utilizing our medical virtual receptionist services, please speak with your account manager to get a quote on adding this useful service to your account.
If you are interested in any of these services or would like to learn more, please contact us at 602-331-1333 or using our contact form. We look forward to talking with you.
