Virtual Reception Archives

Virtual Reception Pays for Itself

As we had mentioned in a previous blog post about virtual reception, there are numerous benefits to not only the company itself utilizing the services, but the customers they serve. While a company should make sure great customer service is...

July 23, 2012

Virtual Reception

Provide the Best First Impression with Virtual Reception

Virtual reception services allow medical offices and other healthcare organizations to redirect patient calls to a remote receptionist or an answering service. The healthcare industry is aware now that it is important to provide a personal touch when dealing with...

July 19, 2012

Cosmopolitan Medical as a Company Medical Answering Service Medical Call Center Uncategorized

Cosmopolitan Helps Nurses

Patients receive a lot of information after their appointment: prescriptions, personal care and follow-up instructions, so it’s no surprise that your office may experience an abundance of calls two or three days later to ask questions regarding their post-discharge instructions....

March 6, 2012

Cosmopolitan Medical as a Company Medical Answering Service Medical Call Center Virtual Reception

A Nurses Perspective

Did you catch our recent post, “Love Your Nurses: Make Your Office More Efficient?” It discussed how hard nurses work to assist the doctor, keep up with patient care, and maintain appointments. Nurses show commitment to their patients, the community,...

February 28, 2012

Cosmopolitan Medical as a Company Customer Service

Preparing for the Worst

If you think you are in a disaster-free area, you are wrong. Disasters come in all shapes and sizes and can happen at any time, so it’s your job to prepare yourself and your staff for the unthinkable. Whether the...

January 25, 2012

Virtual Reception

Virtual Reception Helps with the Winter Months Rush

It’s inevitable; the cold and flu season comes around every year without fail. Everywhere you turn; someone is coughing, sneezing and sharing those germs with everyone around them. It’s no wonder that when a patient calls their doctor’s office the...

December 21, 2010

Uncategorized

Supplementing a Medical Receptionist with Virtual Reception

When patients call your office, they are hoping to be greeted with a live receptionist rather than an answering machine. It is impersonal and cold to have your medical calls answered with a voicemail or an automated messaging system, and...

July 13, 2010

Uncategorized

Service Spotlight: Virtual Reception

In continuing our monthly service spotlights, this month we will focus on the benefits of Virtual Reception for medical practices and healthcare organizations. Virtual Reception: The Breakdown In short, Virtual Reception is a service that allows doctor offices and other...

June 22, 2010

Uncategorized

Our Business Is Your Business

When your patients reach our live answering service operators, they never know that they are speaking to someone off-site; to them, the transition is seamless: they call your office, we answer, and your message is relayed with precision accuracy. Of...

June 1, 2010

Uncategorized

Service Spotlight: On-Call Schedule Management

In addition to bringing you news and updates about what is going on around the company, we are proud to regularly feature a spotlight on a particular service offered by Cosmopolitan Medical Communications. These focuses help to further knowledge and...

May 13, 2010

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Tag: Virtual Reception