When your patients reach our live answering service operators, they never know that they are speaking to someone off-site; to them, the transition is seamless: they call your office, we answer, and your message is relayed with precision accuracy. Of course, in order to accomplish this we need to ensure that we’re all on the same page. To that end, our services include an extensive implementation process and follow-up with you, our valued client.
Flexibility and Integration: We Make the Difference
Many medical answering services make the doctors’ offices conform to how they do business, to how they handle calls. That’s a far cry from how we operate at Cosmopolitan Medical Communications. We know what’s important to you: customer service, patient retention, reduction in overhead, and confidentiality of important patient information. We’re flexible to how you do business; this includes integration with our software whenever possible, extensive efforts to become familiar with your needs before we begin service, and regular client follow-up to make sure you’re happy with the service we’re providing.
Answering Service Needs Customized to You
A large part of building a trusting relationship with our clients is a comprehensive, multi-level training program with our knowledgeable operators. We take care of your business in the way you want – so if there’s something specific (maybe you require extra information from after-hours patient calls) or even something unique that you’re in need of, we make sure it is handled correctly, every time. Your dedicated project manager will even follow-up with you after the first night, and regularly from that point forward, to check on smoothness of the operation. If there’s anything you’re not happy with, or would like adjusted, we rise to the occasion. Never be in doubt that your business will be handled well, even when you’re out of the office.
