Patients receive a lot of information after their appointment: prescriptions, personal care and follow-up instructions, so it’s no surprise that your office may experience an abundance of calls two or three days later to ask questions regarding their post-discharge instructions. We’ve already mentioned a few ways to relieve some of the stress of your nurses with our “Love Your Nurses” blog, including taking them off phones and delegating responsibilities amongst staff. You can read the full post here.
We know it can be a challenge for patients to come home from the hospital and keep track of all their vital post-discharge responsibilities. So what happens when your patients are filling up the phone lines with requests for information regarding follow-up instructions and questions about medications? Cosmopolitan is here to help streamline this by offering support not only to the patients, but to you and your medical staff working hard to fill the void.
We offer follow-up calls at 24-hour and 72-hour intervals or any customized time as determined by your office, ensuring your patients are on track. We assist with instructions, prescription routines, follow-up appointments, and many other common questions. By using our service, you and your staff save valuable office time, the patient feels supported, and all their needs are met in the most professional manner by the partnership between our staff and yours.
Call us today to get a quote! 1-800-900-0101
