Before making an investment in training, it is important to understand the goal and strategy behind the training. Are you looking to increase productivity, improve employee retention, or increase patient satisfaction? Perhaps you are looking for improvements in all three areas.
Countless studies show that an investment in developing employee skills does improve satisfaction and drive better performance. Instead of measuring the ROI of training, focus on the ROE — return on expectations. How will your practice operate with additional training? Will you see more patients? Will you receive more letters of thanks versus complaints? Once you set expectations, you can determine the required investments that will help you achieve success. Cosmopolitan conducts customer service training programs to help enhance skills and provide valuable lessons in managing your valuable clients. Call 1-800-900-0101 to learn more about our upcoming training events.
