5 Ways to improve the patient experience
Everyday, healthcare providers around the country strive to provide the best possible patient experience. In this competitive day and age, it’s vital to keep your patients satisfied with your services to prevent them from leaving your care and seeking a...
High quality customer service = higher customer retention rate
The healthcare industry is in many ways both similar and different from other types of businesses. Healthcare-related businesses are different from others because they encounter patients in vulnerable moments, and aim to restore health and wellbeing. The very nature of...
Quality customer service and its benefits
Have you ever wondered what sets great businesses apart from just regular or good businesses? Many business owners have great ideas, but it’s the execution that can make a business grow and truly become a success. Customer service is a...
How Your Staff Affects Your Bottom Line
A company’s staff is responsible for running major day to day parts of its operations. Having qualified, motivated, and appropriately placed employees in your business is what usually makes or breaks it. This is especially true for employees that are...
Why Customer Service Cannot Be Neglected
No matter what your line of work is, it most likely has a customer service element attached. This is increasingly crucial for medical practices where your client base generally contact you in time of need. However, it doesn’t matter whether...
What businesses need to know about telephone etiquette
In the digital age, customers demand that information be available at the click of a button. Businesses know this, and try their best to cater to the needs of on-the-go consumers and clients who don’t have the time to sit...
Is Your Medical Practice Staff Friendly Enough?
Phone calls going unanswered, long wait times, unclear instructions on filling out paperwork, and a nasty attitude are things most of us have experienced at least once during a visit to the doctor’s office. Let’s admit it: These are things...
Disadvantages of Overbooking Patients
Overbooking is something that happens in a variety of industries. Just think of how many times you’ve been waiting to board a flight and attendants come out to ask if anyone would like to give up their seat in exchange...