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Physician Answering Services: A Medical Process Outsourcing Service
In our last blog article, we explained what Medical Business Process Outsourcing is on a technical level and also how Cosmopolitan Medical views this process. Now we would like to share with you details of specific functions or processes that...
Let Your Patients Know You Care
It’s no secret that modern technologies have greatly impacted how we conduct ourselves and our work. These changes can be easily spotted in the medical field, where the use of new strategies such as telemedicine, digital records, and artificial intelligence...
Cheap Medical Answering Services – Any Catch?
Hiring a good call center may sound like a relatively simple task, but it can be a bit more complicated than you think. There are many different factors that separate good and bad call centers, and unfortunately, a low-quality medical...
Becoming More Efficient: What Every Medical Practice Needs to Succeed
Create an effective scheduling system Few things are more frustrating than having to wait for patients who don’t show up, or arrive late. But on the other hand, patients also often get upset when their medical appointments are delayed through...
Answering your clients: Why speed matters
It’s normal for businesses to strive to do their best for their customers. If you’re running a small or medium business, you may be focusing most of your resources on the quality of the products and services you offer. Doing...
The High Cost of cheap medical call centers
Hiring a good call center may sound like a relatively simple task, but it can be a bit more complicated than you think. There are many different factors that separate good and bad call centers, and unfortunately, a low-quality service...
Why long ring times hurt your medical practice
Just like any other type of business, it’s very important for medical practices to devote time, attention, and resources to their customer service. Phone calls are a crucial part of customer service, and although they may seem like a simple...
Medical answering service businesses and HIPAA compliance
HIPAA, or the Health Insurance Portability and Accountability Act of 1996 (HIPAA), was created to protect patients’ private and sensitive medical information. HIPAA doesn’t just apply to doctors — on the contrary, anyone who handles patient information must follow these...
Phoenix based answering services for bilingual support
Over the last few decades, the percentage of bilingual population in the United States has steadily increased — and Phoenix is not an exception. Statistics show that Phoenix is the 8th most bilingual city in the entire country, and approximately...