The Health Insurance Portability and Accountability Act of 1996, more commonly known by its acronym HIPAA, is a federal law that was created with the aim of protecting sensitive medical information and ensuring patient confidentiality, among other things. This law...

Telephone calls are a part of the daily routine for most medical practices in the world. Of course, you always try to answer each and every phone call, but it’s no secret that some calls may go unanswered — especially...

There is no doubt that face-to-face interactions are one of the most important parts of any doctor-patient relationship. However, your relationship with patients can begin long before they ever set foot in your practice. In fact, you are generating an...