Outsourcing your receptionist duties and appointment setting can be one of the best things you do for your medical practice. Getting the tedious task of appointment setting off your plate can free up office staff to concentrate on other aspects of your day. Nurses and front desk receptionists can spend more time with patients in office rather than on the phone trying to work out a schedule. Your customers will appreciate speaking with live person immediately as opposed to being placed on hold or leaving a voicemail to be returned at some later point. Cosmopolitan Medical specializes in both appointment setting and appointment reminders.
We Can Manage Your Schedule!
Cosmopolitan Medical’s staff is trained to be an extension of your own. When patients call to set an appointment, our team members will be able to answer any common questions they may have. This frees up your office staff and will avoid your receptionist from getting overwhelmed by incoming calls, thus avoiding costly mistakes. It will save your practice money to outsource these calls to a center as opposed to hiring an employee, paying their salary, benefits, training, vacation and more. Plus Cosmopolitan Medical also offers other services that can be bundled and save you even more time and money!
Automated Appointment Reminders
Once these appointments have been set, the patients will also need reminders to avoid wasted appointment time slots. Our system can remind your patient of their appointment date, time and location. It will leave voicemails and accept appointment confirmations as well. The system is completely customizable to practice’s needs and gives you complete control over message content. Cosmopolitan’s automated appointment reminder system will also notify you of any cancellations the patient makes and can also help a patient reschedule if you should need to do so.
