- You have the peace of mind that no call will go unanswered. No more worries that you will miss a potential new patient, who may move on to the next office if greeted by a “machine”.
- Having a remote receptionist trained specifically to handle your medical practice’s appointment scheduling and confirmations will ensure accuracy, and organization, while minimizing patient no shows.
- Having a remote receptionist demonstrates your commitment to higher standards for your patients because their calls are answered by a LIVE person twenty-four hours a day, seven days a week. Nothing makes someone feel more uncared for than getting a “machine” when they are in need.
- Take some of the hassle out of your day – Let a professional answering service screen your calls. Remote receptionists can buffer your office from solicitors or calls that really shouldn’t be coming to your office through quick and accurate screening tests from a list of pre-determined questions you provide.
- Remote receptionists, most importantly, will free up your front office staff so that they can assist patients in your office. Your staff is busy greeting patients and assigning them to examination rooms, accepting co-pays, verifying insurance, and that’s just the beginning. Make it easier for staff to concentrate on their essential jobs and give your office the appearance of calm organization by alleviating that ringing telephone. A happier staff means happier patients which will mean a happier medical practice all around
Take a minute to imagine your ideal day in the office. The phones are handled and not ringing off the hook, patients are happy, appointments are scheduled and confirmed. Everything is at peace and you are free to do what you do best: take care of your patients. Can such a day exist?
Well, maybe most days won’t always be this smooth, but they certainly can be smoother. One way to smooth out the rough days and provide a better service experience for patients (and for staff!) is outsourcing appointment scheduling and front office receptionist duties. More medical practices are discovering that outsourcing their front office duties to a remote receptionist provider is a smart move. Here’s why:
