appointment scheduling Archives

Engage with Every Contact

The first factor of creating a WOW experience at Cosmopolitan Medical Communications is to properly engage every contact through careful listening and qualification of their specific and unique needs. Excelling in engagement is critical when it comes to supporting our large...

March 28, 2013

Medical Answering Service

Live Answering Services: Handling Complex Protocols

For more than 35 years, Cosmopolitan Medical Communications has been exclusively serving the healthcare community with live answer calls. Handling Complex Medical Office Protocols We know the protocols for every practice, physician and group are different. The expertise required to...

February 27, 2013

Cosmopolitan Medical as a Company Medical Answering Service Medical Call Center Virtual Reception

A Nurses Perspective

Did you catch our recent post, “Love Your Nurses: Make Your Office More Efficient?” It discussed how hard nurses work to assist the doctor, keep up with patient care, and maintain appointments. Nurses show commitment to their patients, the community,...

February 28, 2012

Cosmopolitan Medical as a Company Customer Service

Preparing for the Worst

If you think you are in a disaster-free area, you are wrong. Disasters come in all shapes and sizes and can happen at any time, so it’s your job to prepare yourself and your staff for the unthinkable. Whether the...

January 25, 2012

Cosmopolitan Medical as a Company Medical Answering Service

Keeping Your Staff on Track During the Holidays

The end of the year can be a busy and chaotic time for your staff and bringing in the New Year can be just as stressful! People leave for vacations, take time off to be with family, and can fall...

January 1, 2012

Cosmopolitan Medical as a Company Customer Service Medical Answering Service

Minimizing Costly No-Show and Late Appointments

Don’t you hate it when friends or colleagues cancel an important meeting or lunch? It’s even worse when they don’t even show up because it signals a disregard for our time. This scenario plays out regularly in the medical industry...

November 4, 2011

Uncategorized

Top 5 Reasons Remote Reception will Improve Your Medical Practice

Take a minute to imagine your ideal day in the office. The phones are handled and not ringing off the hook, patients are happy, appointments are scheduled and confirmed. Everything is at peace and you are free to do what...

September 3, 2010

Tag: appointment scheduling