When patients call your office, they are hoping to be greeted with a live receptionist rather than an answering machine. It is impersonal and cold to have your medical calls answered with a voicemail or an automated messaging system, and if patients are shuffled around, pushing button after button, only to reach a voicemail, they may become frustrated and you will lose a call. Connecting them with a live voice, patients feel confident that someone is listening and cares about what they have to say, even if they don’t receive an immediate answer to their question. is becoming easier and more beneficial for doctor’s offices to outsource virtual reception duties.
The Busy Medical Receptionist
It is not realistic for one receptionist to efficiently handle all in-house calls from new and existing patients, twenty-four hours a day whilemanaging all other responsibilites including greeting and asisting patients and any other work she needs to attend to throughout the day. Hiring an answering service like Cosmopolitan Medical for virtual reception to handle overflow calls during the day will free up your on-staff receptionist to happily assist patients in the office without the stress of a ringing phone in the background.
Around the Clock Care
Cosmopolitan Medical can also manage your scheduling software and schedule appointments for your patients. A service like this is vital to a medical practice in order to make patients feel they are not being neglected and their calls are top priority. Your patients would also be able to contact Cosmopolitan Medical 24 hours a day to schedule their appointments, allowing them the flexibility of calling on their time, instead of having to figure out how to call during regular business hours. Imagine the increased revenues from advertising to your clients they can schedule 24 hours a day! No longer will patients have to cancel appointments because they couldn’t get through to reschedule their appointment. At Cosmopolitan, we have been able to assist clients in reducing their no show rate by being available to meet the scheduling needs of your patients 24 hours a day.
