In continuing our monthly service spotlights, this month we will focus on the benefits of Virtual Reception for medical practices and healthcare organizations.
Virtual Reception: The Breakdown
In short, Virtual Reception is a service that allows doctor offices and other healthcare organizations to redirect any patient calls to a remote receptionist or an answering service. More and more, the healthcare industry is realizing that it is important to maintain a personal touch when dealing with patients, which means not allowing calls to go to an electronic system. It also means not letting the phone ring over and over again or to allow long hold times. Utilizing a Virtual Reception service from Cosmopolitan Medical will ensure that the phone call is answered within three rings and hold times are mere seconds as opposed to minutes on end. In addition, team members at Cosmopolitan Medical will answer the call with greetings specific to your requirements and also take messages and forward calls to the appropriate person within your practice.
What does this do for me?
Using a virtual reception service can reduce the cost of hiring and training additional staff, but still maintains the personal touch of speaking with a live person. Cosmopolitan Medical Communication’s Virtual Reception service can either handle calls when your office’s own line becomes too busy or we can be the first point of contact for your patients. Our virtual reception service will give your patients the best first impression of your practice while saving you on overhead and provide better call handling. Cosmopolitan Medical is confident in the quality and care of our Virtual Reception service, we are certain you will not be disappointed.
