Cosmomed.com
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How We Deliver WOW!

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Zpappo Zpappo
Cosmopolitan Medical as a CompanyCustomer ServiceMedical Answering ServiceMedical Business Process OutsourcingMedical Call Center
March 18, 2013
Cosmopolitan Medical Communications has identified 10 factors that collectively help us to deliver the WOW! experience. Our dedicated Team Members go through extensive training to insure every factor is delivered with the highest quality standards on every engagement. 
 
    1. Engage with Every Contact
    2. Match Pace and Tone
    3. Be Knowledgeable and Confident
    4. Personalize Every Contact
    5. Use Manners – May I, Please, Thank You
    6. Repeat and Spell for Accuracy
    7. Explain Why
    8. Maintain Call Control
    9. Demonstrate Voice Quality
    10. Show Positive and Friendly Attitude
Practice and commitment helps us stay focused on exceeding expectations with every contact.
accuracy call control client confident contact customer service engage experience explain why knowledgeable manners personalize positive attitude quality standards thank you tone voice quality WOW
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