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After hours call answering service: essential for your medical practice

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John Black John Black
after hours answering service
October 20, 2022
Nowadays, patients in every location are looking for a 24/7 phone call service. Availability has always been a big factor in medical care and patient satisfaction; however, modern technologies have continued to increase this requirement. The demand for after hours call answering service has grown exponentially over the past few years. Patients want to be able to contact their doctor’s office or hospital at any time without having to wait on hold or call multiple times until they can get the information that they need. For this reason, many medical practices and hospitals have started to offer after hours phone service to their patients. There are many other healthcare services that can benefit from this type of service. High quality after-hours call answering services can keep your practice in constant communication after regular business hours using online chat, email or fax channels.  These services are staffed by remote customer service operators who will make sure to answer calls about any concerns a patient might have for their health care providers including after hours appointments, doubts about their prescriptions, and discharge instructions.

The benefits of an after hours medical answering service

An after hours medical answering service works by offering 24/7 availability for medical organizations and their patients. They offer a wide range of services including answering calls, transferring calls, medical answering and scheduling or canceling appointments, and providing medical information. The benefits of a reputable after hours medical answering service include:
  • Ensuring 24/7 accessibility
  • Offering a wide range of medical customer services
  • Answering calls from patients to schedule or cancel appointments
  • Providing medical information and solving inquiries
  • Sending follow up messages or automated reminders 
  • Connecting your patients with bilingual operators
  • Generating a safe platform that complies with HIPAA regulations

Why your medical practice needs 24/7 customer service

Health is a very sensitive area in everyone’s life, and medical practices need to provide 24/7 customer service because patients need to be able to reach out at any time. If your medical provider offers around-the-clock care and access, it provides patients with comfort and security of knowing that help will always be available. This is especially important for medical practices that are located in remote areas, or small practices who are trying to grow their patient base. Any practice that wants to provide great call answering needs to have an adequately staffed team of customer service representatives, who are trained on how to deal with various situations and can handle any inquiries or complaints that come their way. However, this can be very difficult to achieve on-site, which is why a remote call center can be an affordable solution. The healthcare industry is rapidly changing due to new advancements in technology, which have quickly changed patient expectations. Outsourcing medical phone calls has become a growing trend in the healthcare industry, as it can save time for both the provider and patient. It also gives your practice the opportunity to provide a more personalized service for patients who are looking for one-on-one interaction with a representative of your medical practice.
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