Last week I had lunch with a friend who was telling me how difficult it was to get an appointment with her children’s pediatrician when her child is sick. It is frustrating for parents who wake with an ill child and try to call in to a doctor’s office only to find the phone is busy and the voicemail is asking them to leave a message. We all know doctor’s offices are the busiest first thing in the morning, so while this parent is waiting for a call-back, other parents are getting through on the phone lines are booking the same-day appointments. So does the child have to wait another day to see their doctor? My friend’s solution is to hang-up and keep calling back to talk to a live person. But who really wants to do that?
When I asked my friend why she doesn’t change offices, she replied, “But I love my kid’s doctor and it’s so hard to find a doctor you have good relationship with, which is vital when dealing with the greatest loves in your life.” Truer words could not have been said. Why should a patient suffer when a simple solution can fix a scheduling problem. Cosmopolitan Medical offers automated appointment scheduling that is easy and increase patient satisfaction. We can be your front-desk back-up or even completely take over your office’s appointment scheduling. In thinking of my friend and her children, a simpler way to make a stressful day much less stressful seems like such an easy answer!
