Much has been written lately about the importance of listening; a slew of books are now available that focus on how to improve listening ability in a world that values being heard over intent listening. Such books and listening resources tell us that you might hear what someone has to say, but chances are, even the best of us seldom listen to what’s being said against the onslaught of distractions all simultaneously grabbing our attention.
Cosmopolitan Representatives Revive the Art of Listening
We’ve all left messages, sometimes with machines and sometimes with other people, that weren’t received as we intended. This is largely due to poor listening. To combat this problem where it matters most, the Customer Service Representatives at Cosmopolitan Medical Communications go through intense training that focuses on the importance of listening to every call, every time. If you’ve ever called and left a message for our staff here, you experienced the superb message-taking experience and most assuredly left the call without a doubt in your mind that your message would be relayed with precision.
Why Listening Matters
In our line of work with the medical community, we cannot afford to not listen. While some calls certainly deal with life or death matters, every call is still vitally important to the individual placing it. A message is always vital and important, regardless of its nature. To communicate the message effectively, we listen intently, check name spellings, and even repeat the information back to you in the same form that it will be delivered to the final recipient. This attention to detail on every call, every time, is what helps to set Cosmopolitan Medical Communications apart from the rest.
