In May 2010, Cosmopolitan Medical Communications was thrilled to be ranked NUMBER ONE INTERNATIONALLY for the 2010 ATSI Award of Excellence. We achieved the top score among all participating answering services / call centers around the globe. This is our fourth consecutive year winning this award, and we are very proud to be recipients. The award was presented to us on May 14, 2010 at the annual ATSI Convention in San Diego, CA.
What is the ATSI Award of Excellence?
The ATSI Award of Excellence is a measure of quality customer service provided by call centers and answering services around the world. As the leading industry association for answering services, ATSI has established a set of guidelines for call centers and answering services to demonstrate their level of customer service. “Mystery calls” are placed by a third party company throughout the year to participating call centers, and can be received at any time, twenty four hours a day, seven days a week. The “mystery calls” are scored in several categories including, but not limited to, hold time, correct use of grammar, manners, verification of information given by the caller, and operator knowledge and confidence.
Excellence equates to GROWTH at Cosmopolitan Medical!
Since our goal is to ensure a positive experience for every caller, every time and to make sure each call is properly managed, it was time for Cosmopolitan Medical to grow. We are very excited to bring on 10 new employees in May in order to continue to expand and train high-quality team members to guarantee our callers are always receiving the highest level of care.
