Employee Spotlight: Kay Mornes

Cosmopolitan Medical is pleased to recognize Kay Mornes for her achievements within the organization over the last eight years. When Kay first started with our organization, she had never worked in the healthcare or call center industry. Kay, however, had amazing determination during her training, and worked diligently to perform her best work.  A truly loyal employee, Kay maintained perfect attendance with Cosmopolitan Medical for over eight years before retiring in August 2009.  We were sad to see Kay leave, but knew she wanted to spend more time with her family. When Kay called us in December 2009 and asked us if she could come back to work part time, we were delighted to welcome her back to the team. For almost nine years now, Kay has continued to maintain perfect attendance, a perfect 100% quality assurance score, and nearly flawless work. Kay is frequently recognized by callers for providing outstanding service, and has received multiple client compliments on a monthly basis. We are so pleased to have Kay as a part of the team, and hope she will continue her position with Cosmopolitan Medical until she makes a decision to retire, again. A Word from Kay: I have been employed by Cosmopolitan Medical as a medical Team Member. I was hired in April of 2002 and retired in August 2009.  Then, in December 2009, I applied for a part time weekend position and was graciously allowed to return. I moved to Arizona from Western Pennsylvania after my husband passed away to be with my only daughter Diana. I had never worked in the medical operations field before; however, with excellent training, I found this opportunity to be the best fit for me in Arizona. I thoroughly enjoy my day to day duties. I have been offered promotional positions, however I truly enjoy assisting callers on the phone and helping them with whatever problem they may need solved or solution they may be seeking. It has been rewarding, knowing I am helping others by providing this service. Cosmopolitan Medical’s incentive programs are awesome!  Through different incentives available, I was afforded the opportunity to take my four year old granddaughter Samantha to Disneyland – not once, but twice!  Since December 2009, I now spend my time with family during the week, and work part time on the weekends.  Thank you to Margo Weiss and the Cosmopolitan Medical Team for acknowledging me, and for truly being the best.
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