Keeping Your Staff on Track During the Holidays
The end of the year can be a busy and chaotic time for your staff and bringing in the New Year can be just as stressful! People leave for vacations, take time off to be with family, and can fall...
This Call is Recorded for Quality Control Purposes
Everyone has heard this message at one point or another when engaging with a company on the phone. Call recording not only ensures quality control, but it also can aid in collecting customer information for database purposes. However, the healthcare...
HIPAA Compliance and the Home-Based Agent
Last month we discussed the importance of choosing a Medical Answering Service that is HIPAA compliant to protect your customers, as well as your medical practice. This month we’d like to expand on the importance of not only selecting an...