How a medical answering service can help
Setting up a remote call center through a virtual answering service can sound intimidating, but outsourcing the service will ensure that the service runs smoothly. It also provides the peace of mind that comes from knowing that compliance issues are handled. Once you start working with a virtual answering service, you can customize the tasks that they perform for your company in order to create a more effective workflow. Medical answering service operators receive thorough customer service training before being assigned to different clients, and they will be able to provide added value to your insurance company and improve your operations. Answering service operators can take on many different responsibilities for insurance companies, including, but not limited to:- Answering questions from your clients regarding topics such as insurance coverage, copays, and network providers.
- Converting leads into customers thanks to high quality customer service.
- Taking inquiries from service providers regarding specific patients.
- Register customer details needed for different processes, such as plan changes and prior authorizations.
- Ensure that your clients receive 24/7 customer service every day of the year thanks to the work of remote operators.
- Assist clients with prior authorizations and verification.
- Take note of inquiries and forward them to your on-site staff for further clarification.
- Call customers back to provide additional information when needed.
- Assist patients with insurance processes after their discharge.