All about answering services, customer care & more

According to the Medical Group Management Association, 15 to 22 percent of patients in the US do not show up for scheduled visits. Using an average patient charge of $50 per visit, if your practice has 10 no-shows a day,...

April 5, 2012

Cosmopolitan Medical as a Company Medical Answering Service Medical Call Center

Power Outages Recovery

Hospitals and medical centers are the life support system in times of both crisis and general healthcare. Over the past few years, a large part of the country has experienced severe weather-related disasters, including damage from hurricanes, tornadoes, or earthquakes....

March 22, 2012

Cosmopolitan Medical as a Company Medical Disaster Recovery

Cosmopolitan’s Disaster Recovery Plan

Disasters can happen to anyone at any time, and we urge our clients to develop a recovery plan. Arranging for an off-site answering service to handle your phone calls, take orders and make appointments is an important part of creating...

March 20, 2012

Bilingual Answering Service Medical Call Center

Bilingual Medical Call Center

What happens when you receive a frantic call from a first time mother requesting an emergency appointment for their young child? Did we mention she is speaking Spanish and it’s 2 a.m.? Language can certainly be an obstacle when scheduling...

March 8, 2012

Cosmopolitan Medical as a Company Medical Answering Service Medical Call Center Uncategorized

Cosmopolitan Helps Nurses

Patients receive a lot of information after their appointment: prescriptions, personal care and follow-up instructions, so it’s no surprise that your office may experience an abundance of calls two or three days later to ask questions regarding their post-discharge instructions....

March 6, 2012

Cosmopolitan Medical as a Company Medical Answering Service Medical Call Center Virtual Reception

A Nurses Perspective

Did you catch our recent post, “Love Your Nurses: Make Your Office More Efficient?” It discussed how hard nurses work to assist the doctor, keep up with patient care, and maintain appointments. Nurses show commitment to their patients, the community,...

February 28, 2012

Medical Answering Service Medical Call Center Virtual Reception

Support System

We have written a few blog posts about making and maintaining resolutions, and how without an active support system, it can be difficult to follow through to the finish line. What makes an active support system? There are two people...

February 15, 2012

Customer Service Medical Answering Service Medical Call Center

Help Patients Maintain Resolutions

Did you catch our recent blog post, “Setting Realistic Goals”? Once you’ve made your resolution, now comes the difficult part – maintaining it. If you’ve prepared yourself for reaching your goal both mentally and physically, then it can be an...

February 9, 2012

Cosmopolitan Medical as a Company Medical Call Center Virtual Reception

Love Your Nurses: Make Your Office More Efficient

While the doctor may be the one who has their name on the building, it is often the service of nurses that helps keep your office under control. A nurse is often the go-to person for questions or problems that...

February 6, 2012

Cosmopolitan Medical as a Company Customer Service

Preparing for the Worst

If you think you are in a disaster-free area, you are wrong. Disasters come in all shapes and sizes and can happen at any time, so it’s your job to prepare yourself and your staff for the unthinkable. Whether the...

January 25, 2012

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