In all likelihood, 2020 will be remembered as the year when we had to figure out new ways to do… pretty much everything. From virtual classes to working from home and quarantining, the COVID-19 pandemic has affected practically every aspect...

Ringing phones are usually a normal part of the daily routine at most medical practices. Patients often call to schedule appointments, cancel other appointments, ask questions about procedures or costs, or simply make general inquiries. Providers, on the other hand,...