All about answering services, customer care & more

Do Your Patients Really Want Round the Clock Phone Answering?

No business can be expected to be responsible for calls on a 24/7 basis without help. When it comes to the medical industry, each call coming through is urgent, and practices simply can’t afford the risk of improper call management....

January 14, 2018

Medical Answering Service

Treating Patients Like Consumers in the Mobile Connected World

As a healthcare provider running your own practice, you know how helpful technology can be in the day-to-day. You’ve probably also noticed how it can be distracting and misleading when it comes to your patient base. With resources like WebMD...

December 22, 2017

Medical Answering Service

Is Your Medical Practice Ready for Growth?

In every new healthcare practice, there’s a desire for steady, manageable growth within a few months time. But growing your business requires a lot more work than many owners think. In addition to having enough resources and staff at your...

December 15, 2017

Customer Service Medical Answering Service

Disadvantages of Overbooking Patients

Overbooking is something that happens in a variety of industries. Just think of how many times you’ve been waiting to board a flight and attendants come out to ask if anyone would like to give up their seat in exchange...

November 18, 2017

Scheduled Appointments: Why Doctors Should Follow up with Patients

Customer Service Medical Answering Service

Scheduled Appointments: Why Doctors Should Follow up with Patients

Should doctors follow up with their patients? Short answer: yes. The longer answer has to do with finding ways to provide the best possible care to patients. Follow-up calls are an essential part of any healthcare practice and often have...

November 11, 2017

Cost Factors of Calling Patients Manually

custom answering service

Cost Factors of Calling Patients Manually

Small, local, family practices are an essential part of any community. They allow individuals and families to develop trusting, long-term relationships with family doctors that know their medical history and help them to manage health concerns. These practices give patients...

October 16, 2017

Connecting With Patients in the High-Tech Communication Age

Effective Communication Medical Answering Service

Connecting With Patients in the High-Tech Communication Age

Advances in technology are changing the way people interact with the world and with each other, with new advances adding convenience to our lives at a record pace. As a business owner, you naturally want to offer the most efficient...

October 11, 2017

When Doctors Get Ditched: No Shows and What You Can Do About It

Medical Answering Service

When Doctors Get Ditched: No Shows and What You Can Do About It

Even if you enjoy the most well run doctors office in the history of the world, there are still some patients that will miss their appointments without giving prior notice; patients you may never see again. The funny thing is...

September 18, 2017

Engaging Your Patients and the Importance of Active Communication

Effective Communication

Engaging Your Patients and the Importance of Active Communication

From a patient’s perspective, one of the biggest deterrents to seeking and maintaining proper healthcare is the anxiety associated with such visits. This anxiety could be triggered by a variety of factors, including finances, pain, and the overall disruption of...

September 11, 2017

Little Known HIPAA Requirements and How They Impact the Medical Industry

HIPAA Compliance

Little Known HIPAA Requirements and How They Impact the Medical Industry

The Health Insurance Portability and Accountability Act of 1996, also known by the acronym HIPAA, was created by Congress as a way to regulate the healthcare industry for a variety of purposes. These include, but are not limited to, increased...

August 22, 2017

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