Ask any mom and they will tell you, if their child is bound to get sick, it will happen in the middle of the night. The same goes for anyone really. Fevers break out at 2 AM, whooping cough comes around 3 AM, but of course everything is closed. People want their doctor’s offices to be available 24/7. They want the assurance that if their child, or whomever, gets sick they will get help right away. What does that mean for you and your medical staff? Red eyes and numerous pots of coffee? Not with Cosmopolitan Medical Communications as part of your team.
Cosmopolitan Medical Team Members are also trained to answer patient questions as best as possible, however, we also know that there are questions that only a physician should answer. In this case, we will be sure to leave a detailed message for the doctor to follow up with the patient during office hours the next day. Your patients will feel cared for and they will have the confidence that their health is in the best care possible, no matter what time of day or night.
Sleep in peace knowing that your patient’s calls are being answered in a courteous and professional manner, just as if you were answering the phone yourself. Cosmopolitan Medical Team Members will patch calls to the appropriate staff member when needed. We will follow an on-call schedule provided by your practices so as not to disturb anyone who does not need to be bothered. We are here to answer your phone calls around the clock so that you don’t have to.
