Category: Uncategorized

Malpractice isn’t just a legal concern—it’s an emotional and professional risk that can weigh heavily on even the most skilled clinicians. Most physicians enter medicine with the intention of helping their communities, yet a single misunderstanding, missed detail, or documentation...

It’s normal for businesses to strive to do their best for their customers. If you’re running a small or medium business, you may be focusing most of your resources on the quality of the products and services you offer. Doing...

Hiring a good call center may sound like a relatively simple task, but it can be a bit more complicated than you think. There are many different factors that separate good and bad call centers, and unfortunately, a low-quality service...

The Health Insurance Portability and Accountability Act of 1996, more commonly known by its acronym HIPAA, is a federal law that was created with the aim of protecting sensitive medical information and ensuring patient confidentiality, among other things. This law...

Telephone calls are a part of the daily routine for most medical practices in the world. Of course, you always try to answer each and every phone call, but it’s no secret that some calls may go unanswered — especially...

There is no doubt that face-to-face interactions are one of the most important parts of any doctor-patient relationship. However, your relationship with patients can begin long before they ever set foot in your practice. In fact, you are generating an...