How an answering service can enhance your business reputation
When you work in healthcare, your reputation means everything. What your patients say about their experience being treated by you — whether it’s good or bad — can certainly have a significant impact on your ability to attract new patients...
Why Medical Practices Outsource Their Calls
You naturally want to maintain control over every aspect of your medical practice, but modern business owners should at least take the time to consider how qualified third-party services could contribute to a more streamlined and productive office environment. Before...
Do Your Patients Really Want Round the Clock Phone Answering?
No business can be expected to be responsible for calls on a 24/7 basis without help. When it comes to the medical industry, each call coming through is urgent, and practices simply can’t afford the risk of improper call management....
Treating Patients Like Consumers in the Mobile Connected World
As a healthcare provider running your own practice, you know how helpful technology can be in the day-to-day. You’ve probably also noticed how it can be distracting and misleading when it comes to your patient base. With resources like WebMD...
Is Your Medical Practice Ready for Growth?
In every new healthcare practice, there’s a desire for steady, manageable growth within a few months time. But growing your business requires a lot more work than many owners think. In addition to having enough resources and staff at your...
Disadvantages of Overbooking Patients
Overbooking is something that happens in a variety of industries. Just think of how many times you’ve been waiting to board a flight and attendants come out to ask if anyone would like to give up their seat in exchange...
Scheduled Appointments: Why Doctors Should Follow up with Patients
Should doctors follow up with their patients? Short answer: yes. The longer answer has to do with finding ways to provide the best possible care to patients. Follow-up calls are an essential part of any healthcare practice and often have...
Connecting With Patients in the High-Tech Communication Age
Advances in technology are changing the way people interact with the world and with each other, with new advances adding convenience to our lives at a record pace. As a business owner, you naturally want to offer the most efficient...
When Doctors Get Ditched: No Shows and What You Can Do About It
Even if you enjoy the most well run doctors office in the history of the world, there are still some patients that will miss their appointments without giving prior notice; patients you may never see again. The funny thing is...