For healthcare professionals, outsourcing calls to a HIPAA-compliant medical answering service can be a practical way to improve patient experience and reduce staffing costs. However, it’s important to be aware that some low-cost, rigid services may cut corners to save money, which can put your practice at risk. Choosing a tailor-made service ensures that your unique needs are met without sacrificing quality or security. With decades of experience since our founding in 1976 as answering service for physicians, we have specialized in providing reliable, customized solutions for physicians, hospitals, clinics, and other medical institutions.
The Ultimate Answering Service for Physicians
- Dispatch messages based on practice’s protocols.
- Trained on medical terminology.
- Regular training/testing on legal compliance.
- Bilingual service (Spanish/English) including doctor and patient translation available 24/7.
Medical Process Outsourcing Cuts Costs
Outsourcing your medical practices operations can cut costs while simultaneously improving your patient experience. Free up your staff and reduce time spent on phone calls.
Look no further for a wide range of medical answering service solutions to fit any practice.
Serving Doctors, Medical Professionals, and Practices
We understand the sensitive nature of the calls you receive, which is why our staff undergoes lengthy and advanced training that surpasses that of an average call center. Therefore, our ability to deal with a wide variety of medical practices’ varied and specific protocols will create a seamless transition for your patients. The plethora of customizable options allow us to serve any medical practice, regardless of the complexity of the operation. Many of our staff have been with the company for many years, which creates a high level of experience. This translates into the ability to consistently deal with any emergency situation or routine matters with finesse and a friendly, professional attitude.
Always available 24/7 Medical Office Answering Service
Our highly trained staff works ’round the clock for a fraction of what it would cost you to train and staff a team of your own. We act as the extension to your office to provide the immediate care and attention your patients expect and deserve.
Never Miss an Appointment Leverage our automated reminder system, integrating seamlessly to notify patients about upcoming appointments through calls, texts, or emails.
HIPAA Compliance: A Priority We’re more than just an answering service for doctors; we prioritize HIPAA compliance. Regular training ensures our team is always updated.
Improve Practice Efficiency in 30 Seconds
Step into a new era for your medical practice. This 30-second journey is not just a glimpse into innovation; it’s a step towards revolutionizing the way you connect with your patients.
Appointment Reminders
Our automated appointment reminder system allows us to easily integrate with your system to remind your patients of their appointments via phone, text or email. Patients can confirm their appointments and you can receive customized reports about the outcome.
HIPAA Compliant Medical Answering Service
As an answering service for doctors, we understand the critical importance of being HIPAA compliant. Our entire team receives ongoing HIPAA training with continuing refreshers.
Medical Scheduling
Running a medical practice can get pretty overwhelming? Let us help reduce the burden. We can interface with your scheduling software or use our web-based scheduling software and manage your schedule for you so you can focus your attention on what’s really important, your patients!
Your Answering Service for Multiple Specializations
With an intelligently crafted, secure and customized system, your practice can hand off their concerns and rest easy. Our mission is to ensure that your patients’ needs will be answered in the manner you dictate. Additionally, our multilingual representatives are highly trained professionals with a focus on delivering the highest level of service your patients have come to expect. Fill out the form below and one of our representatives will reach out to you with more information or call us at the number below.