Why your medical practice needs a 24/7 answering service

Did you ever realize that having a 24/7 answering service could put you in two places at once?  If you could wish for just one personal superpower, this one’s got to be right up there with being invisible, flying and travelling through walls. The internet age brought about the demand for instant service, so a 24 7 phone answering service is our topic of discussion today. In fact 24 7 call centers arose out of a market demand by clients or patients who needed an urgent response.

Imagine the multitude of things you could accomplish in your life. Better yet, think how fulfilling your life would be if you didn’t have to miss out on anything! Family time always seems to be compromised in the tight schedules of our fast-paced world, and spending time with those dearest to us is the most important thing.  Everyone would agree on what is ultimately important — health, and especially the health of our loved ones.

You’ve Got Their Back, 24/7

There can be no compromise when it comes to staying in the loop about the health concerns and medical conditions which eventually visit all of us. Your patients feel this keenly, and that is why your medical practice needs a 24/7 answering service.

The name of the game, especially these days (and nights), is to be accessible around the clock – 24/7!

Your patients need to know you’ve ‘got their back’, whether you practice chiropractic or not. You know what this means. Maybe you have a senior patient who experiences a medical emergency in the middle of the night. His wife calls your office and gets a friendly, reassuring voice to guide her.

Imagine the peace of mind — calling your own doctor’s office and hearing the warm voice of a trained staffer helping you through your traumatic situation.  Not only is your 24/7 answering service going to give you that calm in the storm, this service is going to provide you with a virtual receptionist. Staff at the call center are thoroughly trained to ask and answer all the pertinent questions when scheduling your patients’ appointments.

Happy and Loyal Patients

Have we mentioned that the best patient experience can only be had through the 24/7 call answering service? People get stricken by maladies or injuries at any given time of day or night. They want to be reassured that their doctor can provide care in the most timely fashion possible. You can carry out your obligation to them with less stress and zero extra time spent.

And there are two reasons you don’t want to miss booking any appointments. One is obvious: your bottom line. Additionally, you again want to supply all your clientele with that security blanket we all crave, the comfort that is extended which earns the loyalty and trust that bonds your patient to you.

You are the hero of the story in your clients’ eyes, because you are making it convenient for them! This brings to mind that superpower of  being able to be in two places at once. Now you can, and that’s going to do wonders for your health, stamina, and even your longevity.

With a solidly trained call center staff on the phone line 24/7,  you will be freed up to spend time with your family and your friends, getting some well-earned rest and relaxation. In turn, you and your colleagues will be able to provide even better-quality medical service to your clients —  and stop showing up at the clinic grumpy, like you haven’t had your morning cup of coffee yet (your colleagues – not you.

Around the Clock Service is Expected

Today, people expect around-the-clock service because of having irregular work hours and crazy work shifts (anybody you know?)

Not to mention all-night pizza delivery. But the biggest bellwether has been the internet, open day and night for searching and shopping. Everybody is spoiled for choice these days – a home without a computer is virtually unheard-of – so your answering service has to answer that culture.

Embracing this people-helping technology is going to relieve you of having to expend your energies in a superhuman way. Just be a superhero to your patients and let them feel calm and protected —  because you seem to be everywhere at once!