We are happy you have taken an interest in us and want to learn more about how we operate. When you join Cosmopolitan Medical Communications you become a part of something bigger than just answering phone calls- you help make a positive impact on the live’s of others everyday.Our team members undergo extensive training before they ever take their first call. This training includes techniques for politely and patiently keeping callers on-task with providing us the information we need in order to meet their request.
Our team members are randomly graded on multiple calls taken each month, with three criteria to meet including quality assurance, customer availability and errors. If we find that a team member is not meeting our expectations, they are provided additional training to help them improve.
However, in our environment this is not a widespread issue because our team is motivated to score well.
Our goal at Cosmopolitan is to have the most competent and dedicated team available to provide the highest level of customer service to all of our clients. We encourage our Team Members to embrace one another as their efforts and attitudes are essential to our success. Our work is challenging, fast-paced, and will keep you on your toes, but it’s also fun and rewarding. If you want to be part of a growing, performance-driven company where being your best and following your career’s passion is all in a day’s work, Cosmopolitan may be just the place for you.
Build Your Career
Our goal at Cosmopolitan is to have the most competent and dedicated team available to provide the highest level of customer service to all of our clients. We encourage our Team Members to embrace one another as their efforts and attitudes are essential to our success. Our work is challenging, fast-paced, and will keep you on your toes, but it’s also fun and rewarding. If you want to be part of a growing, performance-driven company where being your best and following your career’s passion is all in a day’s work, Cosmopolitan may be just the place for you.
Move Up, or Around
At Cosmopolitan, you’re never more than a few steps away from new opportunities. Our commitment to feedback allows Team Members to participate in side by sides (an activity where they can shadow someone) when they want to learn more about other roles, and through our internal posting process.
Team Members have the opportunity to apply, interview, and receive feedback for roles that interest them most.
